Engineer & Network & Client Support

Edge Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology group in the UAE is looking for a skilled Network Engineer. The ideal candidate will have a Bachelor's in Computer Science and at least 3 years of network support experience. Responsibilities include providing client-facing support, installing, configuring, and troubleshooting routers and switches, and maintaining network security. Relevant certifications such as CCNA or CCNP will be advantageous. This role ensures that network products are optimally maintained to meet client requirements.

Qualifications

• Minimum 3 years of hands-on experience in enterprise network support.
• Strong knowledge of troubleshooting methodologies.
• Certifications like CCNA or CCNP are preferred.

Responsibilities

• Provide client-facing support for network products.
• Install, configure, and troubleshoot networking equipment.
• Implement and maintain network security policies.

Skills

TCP/IP

VLANs

Routing protocols

Firewall administration

VPN technologies

Analytical skills

Communication skills

Education

Bachelor's degree in Computer Science

Tools

Cisco

Juniper

Fortinet

Job description

About KATIM

KATIM is a leader in developing innovative secure communication products and solutions for governments and businesses. As an integral part of the Space & Cyber Technologies cluster at EDGE, one of the world’s most distinguished advanced technology groups, KATIM stands as a beacon of trust in an ever‑evolving landscape where cyber risks are a constant menace. Our aim is to satisfy the growing demand for advanced cyber capabilities by delivering resilient, secure, end‑to‑end solutions across four fundamental business units: Networks, Ultra Secure Mobile Devices, Applications, and Satellite Communications. With a global presence spanning from our headquarters in Abu Dhabi to offices in the UAE and Finland, KATIM empowers organisations worldwide with the unwavering assurance that their mission‑critical information and communications remain private and secure, no matter the circumstance.

We are seeking a skilled Network Engineer with hands‑on experience in supporting, configuring, and maintaining enterprise network infrastructures. This is a client‑facing support role that will focus on our network products, ensuring they are maintained and optimised in line with client requirements.

Key Responsibilities

• Provide client‑facing support for our network products and related infrastructure.
• Install, configure, and troubleshoot routers, switches, firewalls, and other networking equipment.
• Monitor product performance and proactively resolve connectivity and stability issues.
• Implement and maintain product‑specific network security policies and configurations.
• Assist in upgrades, patching, and maintenance of our network products.
• Collaborate with internal engineering teams and vendors for product‑related escalations.
• Maintain documentation of product deployments, incidents, and support activities.
• Deliver timely support in accordance with defined SLAs and response timelines.

Education and Minimum Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 3 years of hands‑on experience in enterprise network support.
• Strong knowledge of TCP/IP, VLANs, routing protocols (OSPF, BGP, EIGRP), and switching technologies.
• Experience with firewall administration, VPN technologies, and secure networking practices.
• Familiarity with monitoring tools and troubleshooting methodologies.
• Strong analytical and problem‑solving skills with ability to work under pressure.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients.

Key Skills

• Relevant certifications (CCNA, CCNP, or equivalent).
• Experience in multi‑vendor environments (Cisco, Juniper, Fortinet, etc.).
• Prior exposure to supporting proprietary or specialised network products.
• Knowledge of data centre or cloud networking concepts is a plus.