Job Description
Essential duties and responsibilities for a medical professional in a spa/hotel setting.
Tasks and Challenges
- Respond to medical/health problems presented by guests using a holistic approach.
- Collect, record, and maintain guest information including medical history, reports, and examination results.
- Analyse records, reports, test results, or examination information to diagnose medical conditions considering physical, emotional, and social factors.
- Explain and discuss test results, prescribed treatments, and procedures for the guest during his stay.
- Monitor guest condition and progress throughout the stay and re‑evaluate treatments as necessary.
- Manage and treat common health problems that may arise during the guest stay.
- Advise guests and promote health education on primary care health issues (diet, physical activity, wellness, substance abuse, mental health, hygiene, disease prevention).
- Prescribe or administer medication and provide specialized medical care to treat or prevent illness, disease, or injury.
- Collaborate and consult with other doctors caring for guests with special or difficult problems.
- Recommend a medical specialist or clinic for specific conditions when necessary.
- Provide and explain to the guest a plan for his preventative medical programme prior to departure.
- Direct and coordinate activities of nurses, assistants, therapists, and other medical staff in relation to the guest treatment programme.
- Maintain up‑to‑date knowledge of general medical services and best practices to improve service quality.
- Stay current with medical developments, new drugs, treatments, and medications, including complementary medicine.
- Observe and assess the work of trainee medical doctors.
- Offer additional services in emergencies within the post holder’s clinical competence.
- Promote and observe the employer’s and host practices’ policies on health and safety.
- Maintain confidentiality and impartiality.
- Be accessible at all times while on duty via mobile phone.
- Understand and contribute to teamwork in delivering quality services.
Health Safety and Environment Responsibility
- Be aware of HSE policies and procedures and ensure all procedures are conducted safely.
- Follow HSE rules, policies, and procedures.
- Familiarise with property safety, first aid, fire and emergency procedures and operate equipment safely and thoughtfully.
- Take actions to eliminate dangerous situations and inform supervisors about potential dangers.
Other Duties
- Be punctual and avoid delays.
- Wear authorised uniform and name badge while on duty.
- Maintain high standards of appearance and hygiene according to department grooming standards.
- Maintain good communication to ensure effective queue changes and timely duties.
- Understand and strictly follow the hotel’s internal rules and regulations, especially fire, hygiene, health, and safety policies and procedures.
- Follow the legislation of the country.
- Respond to any changes in the department as required by the hotel.
- Show flexibility in shift/working patterns to meet service needs.
- Attend training sessions and meetings as required.
- Accomplish other appropriate duties and responsibilities.
- Demonstrate and strengthen the hotel’s values.
Requirements
Skills, Abilities, Personal Attributes
- Excellent interpersonal and communication skills, both verbal and written.
- Effective team worker and understanding of teamwork in providing quality services.
- Ability to undertake clinical audit.
- Flexibility in shift/working patterns.
- Responsibility to the employer and subject to the Practice complaints procedure.
- Ability to work night shifts when required.
Knowledge and Experience
- Health promotion and its implications.
- Chronic disease management.
- Critical condition treatment.
- Knowledge of principles and processes for providing customer and personal services, including needs assessment and quality standards.
- Understanding of Clinical Governance and quality issues.
- Understanding of human behaviour and performance, individual differences in ability, personality, and interests.
- Understanding of business and management principles involved in strategic planning and coordination of people and resources.
- Experience in maintaining patient records at an acceptable standard for audit purposes.
Training and Education
- Primary medical degree from an internationally recognised medical school.
- Certificate of specialist training – general practitioner or internist, preferably with a lifestyle medicine perspective.
- English and/or Russian (optional) – speaking, understanding, reading, writing at advanced level.
- A minimum of 5 years of clinical experience after acquiring a medical specialty.
- Ability to use computer software for recording all clinical data.
Benefits
- Single accommodation.
- Transportation (bus service) to and from the hotel.
- Duty meal in staff cafeteria.
- 30 days annual leave.
- Annual flight ticket to home destination.
- Uniform laundry service.
- Compulsory medical insurance.