End-User Tech Support Engineer — Remote & Field

Intertec Softwares; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A technology solutions provider is seeking a Technical Support Engineer in Dubai. The role involves providing end-user support, troubleshooting hardware and software issues, and managing network configurations. Candidates should have hands-on experience with Windows and MAC OS, good communication skills, and an understanding of ITSM tools. An ideal candidate will have a customer-oriented attitude and problem-solving abilities. Experience in a managerial capacity is required.

Qualifications

• Experience supporting top management users.
• Ability to perform remote troubleshooting and provide clear instructions.
• Working knowledge of office automation products and computer peripherals.

Responsibilities

• Install, configure, and maintain desktop computers and peripherals.
• Provide technical support to end users via phone, email, or in-person.
• Diagnose and resolve hardware and software issues.
• Set up user accounts and permissions according to policies.
• Troubleshoot network connections including IP address conflicts.

Skills

Hands-on experience in Windows and MAC OS

Customer-oriented attitude

Good communication skills

Excellent problem-solving skills

Knowledge of network security practices

Knowledge of ITSM tools like ServiceDesk Plus

Education

Graduation

Job description

A technology solutions provider is seeking a Technical Support Engineer in Dubai. The role involves providing end-user support, troubleshooting hardware and software issues, and managing network configurations. Candidates should have hands-on experience with Windows and MAC OS, good communication skills, and an understanding of ITSM tools. An ideal candidate will have a customer-oriented attitude and problem-solving abilities. Experience in a managerial capacity is required.