End User Support Engineer

CMC Markets; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A global financial services company in Dubai is seeking a proactive End User Support Specialist to deliver 1st and 2nd line IT support. Responsibilities include managing requests across various devices and supporting AV and video conferencing. The ideal candidate has strong knowledge of Windows environments and a passion for customer service.

Qualifications

• Strong knowledge of Windows environments, Exchange, and MS Teams.
• Excellent communication and multitasking skills.
• A genuine passion for technology and customer service.

Responsibilities

• Provide 1st and 2nd line support to colleagues across devices.
• Manage requests via chat, email, phone, and face-to-face.
• Support AV and video conferencing and handle onboarding/offboarding.

Skills

Strong knowledge of Windows environments

Exchange

MS Teams

Excellent communication skills

Multitasking skills

Passion for technology and customer service

Tools

AV equipment

Mac (JAMF)

Job description

At CMC Markets, our End User Support team delivers exceptional internal IT service across our global business. We’re looking for a proactive and customer-focused End User Support Specialist to join us in Dubai.

In this varied role, you’ll provide 1st and 2nd line support to colleagues across desktop, laptop, and mobile devices, managing requests via chat, email, phone, and face‑to‑face. You’ll also support AV and video conferencing, handle onboarding and offboarding, and work closely with teams in London and Sydney to maintain our high service standards.

What you’ll bring:

• Strong knowledge of Windows environments, Exchange, and MS Teams
• Excellent communication and multitasking skills
• A genuine passion for technology and customer service

Nice to have:

• Experience in ITIL or multi-tiered support environments
• Knowledge of modern AV or Mac (JAMF) support

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.