End-User IT Support Specialist

Info Resume Edge; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT support company in the United Arab Emirates is looking for an End User Computer Analyst. This role is responsible for providing technical support and troubleshooting for desktops, laptops, and mobile devices. The ideal candidate should have a Bachelor’s degree in Computer Science and 2-5 years of experience in an end-user support role. Strong analytical and communication skills are essential, along with proficiency in Windows and macOS. Join us to enhance user satisfaction and improve IT operations.

Qualifications

• Bachelor's degree in Computer Science or equivalent experience.
• 2-5 years of experience in end-user support.

Responsibilities

• Provide first and second-level support for hardware and software.
• Configure, deploy, and support end-user devices.
• Install and maintain operating systems and applications.
• Manage Active Directory accounts and permissions.
• Monitor and respond to service requests timely.

Skills

Windows operating system proficiency

macOS operating system proficiency

Office 365 familiarity

ServiceNow experience

Network fundamentals knowledge

Strong analytical ability

Excellent communication skills

Education

Bachelor's degree in Computer Science

Equivalent experience

Tools

Jira

SCCM

MDT

Job description

A leading IT support company in the United Arab Emirates is looking for an End User Computer Analyst. This role is responsible for providing technical support and troubleshooting for desktops, laptops, and mobile devices. The ideal candidate should have a Bachelor’s degree in Computer Science and 2-5 years of experience in an end-user support role. Strong analytical and communication skills are essential, along with proficiency in Windows and macOS. Join us to enhance user satisfaction and improve IT operations.