EN - Reservation Executive - Emirati

21c Museum Hotels; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent hospitality group in the United Arab Emirates is seeking a Reservations Agent to enhance the guest experience through exceptional service. In this role, you will assist guests with their reservations, provide useful information, and ensure maximum revenue through up-selling. Ideal candidates should have a guest-focused personality, strong interpersonal skills, and fluency in English, with previous experience in hospitality preferred. Join a team where you can grow and make a positive impact.

Benefits

Employee benefit card for discounted rates worldwide

Learning programs through Academies

Career development opportunities

Corporate Social Responsibility activities

Qualifications

• Guest focused personality is essential.
• Experience in hospitality is an asset.
• Prior experience with Opera or a related system is beneficial.
• Fluency in English is required, additional languages are a plus.

Responsibilities

• Offer exceptional and engaging service to guests.
• Maximize revenue through effective up-selling.
• Assist guests with information and special requests.
• Book room reservations and update accurate information.

Skills

Guest focused personality

Strong interpersonal abilities

Problem-solving skills

Fluency in English

Additional languages

Tools

Opera or related system

Job description

Company Description

Join us at Accor, where life pulses with passion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart
Join us and become a Heartist ®.

Job Description

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

Your experience and skills include:

• Guest focused personality is essential

Additional Information

• experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus