EN Reservation Executive Emirati

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality company in Abu Dhabi is seeking a full-time Reservations Agent. In this role, you will offer exceptional service, assist guests with information, and manage their reservations. Candidates should possess strong interpersonal skills, be guest-focused, and have familiarity with Opera or related systems. Fluency in English is essential, and prior hospitality experience is preferred. This position does not support remote work.

Benefits

Employee benefit card with discounted rates

Learning programs through our Academies

Opportunities for talent development

Corporate Social Responsibility activities

Qualifications

• Guest focused personality is essential.
• Experience in hospitality is an asset.
• Fluency in English; additional languages are a plus.

Responsibilities

• Offer exceptional friendly and engaging service.
• Ensure maximum revenue through upselling.
• Assist guests with special requests and information.
• Manage and update reservation requests accurately.

Skills

Guest focused personality

Strong interpersonal skills

Problem solving abilities

Fluency in English

Tools

Opera

Job description

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

• Consistently offer exceptional friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests enter rooming lists and update accurate information in the system

Qualifications

Your experience and skills include: Guest focused personality is essential

Additional Information

• experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English additional languages are a plus

Remote Work

No

Employment Type

Full-time