EMR Support Analyst And Trainer M F D

Halian; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

A leading healthcare company seeks an EMR Support Analyst & Trainer in Abu Dhabi. This role involves providing technical support and delivering training to enhance user adoption of the EMR system. Ideal candidates will have over 4 years of related experience and a strong grasp of healthcare workflows. Flexible working arrangements and competitive compensation are offered.

Benefits

Flexible work arrangements

Competitive compensation

Growth opportunities

Qualifications

• 4+ years of EMR support and training experience.
• Strong understanding of healthcare workflows and medical terminology.
• Willingness to travel occasionally for onsite training.

Responsibilities

• Serve as the first point of contact for EMR users, resolving technical issues.
• Design and deliver customized training programs for healthcare staff.
• Build rapport with healthcare staff, acting as a trusted advisor for EMR.

Skills

Healthcare workflows

Technical troubleshooting

Communication

Problem-solving

Job description

• Serve as the first point of contact for EMR users, resolving technical issues related to software functionality, user access, data integrity, and system performance.
• Diagnose and troubleshoot errors in patient records, billing modules, e-prescribing, and reporting tools, escalating complex issues to the development team when needed.
• Assist with EMR upgrades, patches, and integrations (e.g., HL7, lab interfaces, third-party apps) while minimizing downtime.
• Maintain a knowledge base of common issues and solutions to improve support efficiency.
  
  

Key Responsibilities

Technical Support & Troubleshooting:

• Serve as the first point of contact for EMR users, resolving technical issues related to software functionality, user access, data integrity, and system performance.
• Diagnose and troubleshoot errors in patient records, billing modules, e-prescribing, and reporting tools, escalating complex issues to the development team when needed.
• Assist with EMR upgrades, patches, and integrations (e.g., HL7, lab interfaces, third-party apps) while minimizing downtime.
• Maintain a knowledge base of common issues and solutions to improve support efficiency.
  
  

Training & User Adoption:

• Design and deliver customized training programs for healthcare staff (clinicians, administrators, billing teams) tailored to their workflows (e.g., appointment scheduling, clinical documentation, revenue cycle management).
• Conduct onboarding sessions for new users and refresher trainings for existing staff to optimize EMR utilization.
• Create training materials, including step-by-step guides, video tutorials, and FAQs, ensuring alignment with Centaur s latest features and updates.
• Gather user feedback to identify training gaps or system inefficiencies and advocate for improvements.
  
  

Client Relationship Management:

Build rapport with healthcare staff, acting as a trusted advisor for EMR best practices.

Proactively communicate with clients about upcoming updates, downtime, or new features.

Travel occasionally (if applicable) to client sites for hands-on training and support.

Requirements:

4+ years of EMR support and training experience

Strong understanding of healthcare workflows and medical terminology.

Excellent communication and problem-solving skills.

Willingness to travel occasionally for onsite training.

Why This Role?

Opportunity to work with a leading healthcare EMR solution.

Flexible work arrangements.

Competitive compensation and growth opportunities.

EMR Support Analyst & Trainer in Abu Dhabi, United Arab Emirates.

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