Employee Relations Manager

Miral Experiences; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality firm in Abu Dhabi is seeking an Employee Relations Manager to oversee employee relations practices, ensure compliance with UAE labor laws, and foster a positive workplace culture. The ideal candidate will have 7-10 years of HR experience, strong communication skills, and a solid understanding of labor regulations. This role encourages proactive employee engagement and requires fluency in English and Arabic.

Qualifications

• 7–10 years of progressive HR experience, with at least 4 years in employee relations.
• Strong knowledge of UAE labor law; wider GCC experience is an advantage.
• Proven track record in managing complex ER cases with discretion and professionalism.
• Fluent in English and Arabic.

Responsibilities

• Manage and advise on sensitive employee relations cases.
• Ensure fair and timely resolution of cases in line with UAE labor law.
• Provide coaching and guidance to managers on handling employee issues.
• Deliver ER-related training and awareness sessions.
• Track and analyze ER data to identify trends.

Skills

Employee relations management

Conflict-resolution skills

Analytical mindset

Communication skills

Negotiation skills

Cultural ambassador

Education

Bachelor’s degree in Human Resources or related field

Master’s or HR certification

Job description

At Miral Experiences, we believe every employee contributes to shaping our culture and driving our success. We are seeking an Employee Relations Manager who will embody our values of integrity, trust, and collaboration. This role requires a people-focused HR leader who can balance compliance with empathy, ensuring fair, transparent, and consistent employee experiences across the organization.

As a key member of the HR team, you will oversee employee relations practices and policies, provide strategic guidance to leadership, support managers in complex cases, and foster a workplace culture built on respect, engagement, and accountability. You will act as a trusted advisor to management while safeguarding compliance with UAE labor laws and organizational standards.

Key Responsibilities

• Manage and advise on sensitive employee relations cases, including grievances, investigations, disciplinary actions, and terminations.
• Ensure fair, consistent, and timely resolution of cases in line with UAE labor law and company policies.
• Provide coaching and guidance to managers on handling employee issues effectively.
• Deliver ER-related training and awareness sessions to strengthen managerial capability and workplace culture.
• Track and analyze ER data to identify trends and recommend proactive solutions.

Policies & Compliance

• Review, update, and implement HR policies to ensure legal compliance, clarity, and accessibility.
• Partner with Legal and Compliance teams on high-risk cases and policy alignment.
• Communicate labor law changes and ensure they are reflected in company practices.
• Support internal audits and ensure adherence to governance frameworks.

Culture & Engagement

• Act as a cultural ambassador by promoting fairness, inclusion, and trust across employee interactions.
• Support HR initiatives related to employee engagement, well-being, and organizational development.
• Drive preventive initiatives, such as training programs, employee listening forums, and manager support tools.

Required Experience & Competencies

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s or HR certification preferred).
• 7–10 years of progressive HR experience, with at least 4 years in employee relations.
• Strong knowledge of UAE labor law; wider GCC experience is an advantage.
• Proven track record in managing complex ER cases with discretion and professionalism.
• Excellent communication, negotiation, and conflict-resolution skills.
• Ability to influence and build trusted relationships across all organizational levels.
• Analytical and data-driven mindset, with sensitivity to employee experience.
• Fluent in English and Arabic.

Expected Skills & Behaviors

• Demonstrates integrity, discretion, and professionalism at all times.
• Builds credibility and trust with employees and leaders alike.
• Handles sensitive situations with empathy and fairness.
• Communicates clearly and effectively in high-stakes situations.
• Champions inclusiveness, transparency, and accountability.
• Continuously learns and adapts to evolving labor laws and HR practices.

Apply now and shape unforgettable experiences with our team.