Emirati QA & Support Engineer — Hybrid, Impactful

Lockton; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid working model

Global exposure

Competitive salary & benefits

Job summary

Lockton MENA is seeking a Quality & Support Engineer to ensure the quality and reliability of software applications through automated testing and robust technical support. You will design automation, troubleshoot issues, and collaborate with development teams to deliver high-quality digital solutions across Lockton MENA operations.

The role involves designing end-to-end testing, integrating with CI/CD, and maintaining production-like test environments.

Qualifications

• 4-6 years of experience in quality assurance, automated testing, or application support roles.
• Proven experience in designing and implementing automated testing frameworks.
• Experience with both manual and automated testing methodologies.
• Experience in troubleshooting application issues and providing technical support.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Responsibilities

• Design, develop, and maintain automated test scripts for web applications using Playwright and other testing frameworks.
• Implement comprehensive end-to-end testing strategies to ensure UI and functionality meet product requirements.
• Regularly execute test suites and maintain test coverage across application updates and deployments.
• Collaborate with developers and product teams to integrate testing into CI/CD pipelines.
• Investigate test failures, report bugs, and support resolution tracking through to completion.
• Ensure test environments reflect production conditions for realistic and reliable results.
• Provide technical support and troubleshooting for application-related issues and deliver solutions to internal and external users.
• Respond to user inquiries and incidents through various communication channels (phone, email, ticketing systems).
• Diagnose and resolve application issues, involving debugging and analyzing error logs.
• Collaborate with product teams and external vendors to resolve complex problems.
• Participate in incident management processes and coordinate resolution efforts.
• Support change management processes for application updates and modifications.
• Help manage the deployment of new releases and updates.
• Ensure proper documentation and communication during incident response.
• Monitor application performance and system health to ensure optimal functioning.
• Perform regular maintenance tasks such as software updates, patches, and backups.
• Maintain application security and compliance with organizational policies and standards.
• Proactively identify potential issues before they impact users.
• Create and maintain comprehensive documentation related to application processes, configurations, and troubleshooting steps.
• Update user guides and FAQs to aid in problem-solving and user training.
• Maintain knowledge base articles for common issues and solutions.
• Document system configurations and technical procedures.
• Provide training and support for end-users on new and existing applications.
• Assist in the development of training materials and user documentation.
• Conduct user training sessions and workshops as needed.
• Support user onboarding for new applications and system updates.
• Work with cross-functional teams, including product teams and business units, to implement improvements and solutions.
• Communicate issues effectively to stakeholders and participate in resolution planning.
• Coordinate with vendors and third-party providers for application support.
• Participate in project teams for application implementations and upgrades.
• Identify opportunities to improve application efficiency and user experience.
• Stay updated on industry trends and emerging technologies relevant to supported applications.
• Recommend process improvements and automation opportunities.
• Contribute to the development of best practices for application support.

Skills

Playwright

Selenium

CI/CD

JavaScript

Python

Java

SQL

Diagnostics

Monitoring tools

APIs

System integrations

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

CI/CD tooling

Job description

Lockton MENA is seeking a Quality & Support Engineer to ensure the quality and reliability of software applications through automated testing and robust technical support. You will design automation, troubleshoot issues, and collaborate with development teams to deliver high-quality digital solutions across Lockton MENA operations.

The role involves designing end-to-end testing, integrating with CI/CD, and maintaining production-like test environments.