Emergency Response Planning Officer - emcare

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A major international airline in Dubai is seeking an Emergency Response Planning Officer to ensure a robust response to major incidents. This role includes designing training for humanitarian responders and supporting crisis program implementation. Candidates must have at least 2 years of relevant experience and a degree. Attractive tax-free salary and travel benefits available.

Benefits

Tax-free salary

Travel benefits with discounts on flights and hotel stays

Qualifications

• Experience in Airport Services, Commercial, Operations, or relevant area with at least 2 years in emergency planning.

Responsibilities

• Support the design and implementation of the crisis program.
• Research and create emergency response training materials.
• Conduct learning needs analysis for training relevancy.

Skills

Excellent written English

Strong communication skills

Virtual interactive training delivery

Education

Degree or Honours (12+3 or equivalent)

Job description

Job Purpose

Join our Group Safety team, where you will play a critical role in upholding Emirates' commitment to safety across our global network. Safety is one of our core values and the cornerstone of all our operations, ensuring the well‑being of over 50 million passengers annually across more than 150 destinations. With our industry-leading services and commitment to safety excellence, you’ll be part of a team dedicated to maintaining and enhancing the highest safety standards.

If you are passionate about safety, risk management, and fostering a culture of continuous improvement, we invite you to apply and contribute to the success of Emirates Group.

Emergency Response Planning Officer

As an Emergency Response Planning Officer, your role is to support the on‑going design, implementation, maintenance and quality review of the crisis program, ensuring a robust Emirates? response to a major accident or incident anywhere across the route network which includes the humanitarian and logistical response including a number of complex processes involving people and systems.

Recruit and train humanitarian responders to ensure they respond effectively and professionally in any emergency with complete knowledge of their responsibilities and duties.

In this role, you will:

• Research, design, develop and deliver an effective humanitarian (emcare) Responder team (training and exercises), meeting international standards for effective delivery.
• Research and create a repository of case studies on emergency response to aviation incidents and disasters, including all areas of response, e,g, Airport, Family Assistance Centre, Telephone Enquiry Centre, media response etc. for use across all ERP training courses
• Conduct learning needs analysis and feedback to ensure that resulting programs remain relevant, current, accurate, and focussed with on‑going analysis to allow timely schedules and appropriate follow‑up.
• Support in the development and training of key departments where there is an integral alignment with the humanitarian team and its processes, such as Service Delivery.
• Assist in the process design, review, training and ongoing management of data collection from the Airport Humanitarian Reception Centres to the humanitarian team and emcare.
• Support in the management of the 24 x 7 Rosters for the emcare Leadership and other defined response roles and ensure emergency telephone numbers, used for the Telephone Enquiry Centre during an activation, are tested and remain in a constant state of readiness.
• Utilising Emirates available data, identify opportunities and drive the emcare member requirements.
• Support ERP Specialists with the development of new processes, both automated and manual, and be responsible for documenting after‑action‑reviews post exercises, incident activation and support with follow‑up on findings closure.
• Support in the design and implementation of regular Telephone Enquiry Centre and Family Assistance Centre exercises, ensuring best practice is adopted and minimum frequency requirements are met. Ensure feedback is captured, reviewed, documented and agreed actions and improvements are incorporated within the program.
• Be responsible for the IT equipment, stored within the Telephone Enquiry Centre facility, which is deployed as part of the initial Go Team and immediately raising any faults with IT.

Qualifications

To be considered for this role, you must meet the below requirements:

• Experience in Airport Services, Commercial, Operations or other relevant area of which at least 2 years should ideally be in the field of emergency planning.
• Degree or Honours (12+3 or equivalent).

Your edge

• Excellent written English with strong communication skills
• Working knowledge of developing, implementing, and delivering training.
• Virtual interactive training delivery using Teams

Salary & benefits

Join us in Dubai and enjoy attractive tax‑free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast‑paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!