EMEA Technical Success Leader — Senior Analyst

Qualtrics; Dubai; Hybrid; AED 312,000 - 423,000; Full time

Job summary

A leading software company in Dubai is seeking a Senior Analyst Technical Success Manager to enhance customer experience and drive product adoption. In this role, you'll leverage your technical skills to guide clients towards realizing the full potential of the platform. Responsibilities include building client relationships, delivering actionable insights, and ensuring optimal use of services. Ideal candidates have at least 6 years in technical consulting, a strong problem-solving aptitude, and excellent communication skills. Join a dynamic team committed to achieving customers' objectives.

Benefits

Annual bonus for experiences

Open collaborative workspace

Inclusive team environment

Qualifications

• 6 years experience in a technical consulting or client-facing role.
• Ability to thrive in a fast-paced environment managing multiple projects.
• Experience with customers in all phases of their adoption journey.

Responsibilities

• Drive Customer Adoption and Optimize Programs.
• Build and execute services aligning to client objectives.
• Establish and maintain stakeholder relationships.

Skills

Technical consulting

Client-facing experience

Project management

Technical troubleshooting

Communication

Problem-solving

Education

Bachelor's degree from a competitive university

Tools

Frontend development knowledge

Job description

A leading software company in Dubai is seeking a Senior Analyst Technical Success Manager to enhance customer experience and drive product adoption. In this role, you'll leverage your technical skills to guide clients towards realizing the full potential of the platform. Responsibilities include building client relationships, delivering actionable insights, and ensuring optimal use of services. Ideal candidates have at least 6 years in technical consulting, a strong problem-solving aptitude, and excellent communication skills. Join a dynamic team committed to achieving customers' objectives.