EMEA API & Cloud-Native Customer Success Lead

Kong; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading tech startup in Dubai is seeking a Customer Experience team member to manage and optimize customer portfolios. The role involves coaching customers, defining adoption plans, and collaborating with Sales and Product teams to enhance customer engagement. Strong organizational skills and a problem-solving mindset are essential. Candidates should have experience in SaaS or Open Source environments, showcasing a passion for technology and dedication to customer success.

Qualifications

• Experience in a customer-facing role, ideally within SaaS or Open Source environments.
• Ability to manage a portfolio of customers effectively.
• Passion for technology and dedication to customer satisfaction.

Responsibilities

• Coaching customers throughout their lifecycle.
• Defining adoption plans and post-sales engagement.
• Working with Sales and Product teams to optimize customer solutions.
• Innovating tooling and processes for efficiency.
• Collaborating with peers and business partners.

Skills

Organizational skills

Strong communication skills

Problem-solving mindset

Self-starter attitude

Understanding of complex tech environments

Customer engagement techniques

Job description

A leading tech startup in Dubai is seeking a Customer Experience team member to manage and optimize customer portfolios. The role involves coaching customers, defining adoption plans, and collaborating with Sales and Product teams to enhance customer engagement. Strong organizational skills and a problem-solving mindset are essential. Candidates should have experience in SaaS or Open Source environments, showcasing a passion for technology and dedication to customer success.