Elevators & Escalators Service Engineer - Field Ops Lead

KONE Middle East UAE; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading engineering firm in Abu Dhabi is looking for a dynamic Service Engineer to oversee the efficient installation of solutions. The role requires a Bachelor's degree in Engineering and involves navigating operational challenges while ensuring customer satisfaction. Ideal candidates will be self-motivated with strong analytical skills, and experience in elevator service operations is preferred. Fluency in English is essential, while Arabic is advantageous. This position offers a chance to be part of a collaborative and innovative culture.

Qualifications

• Experience in elevator service operations or service sales is preferred.
• Fluent in English, Arabic proficiency is a plus.
• Open to applicants from any location; GCC experience is an advantage.

Responsibilities

• Accountable for customer satisfaction through quality of service and clear communication.
• Resolving customer service quality complaints and invoicing issues.
• Manage and control field operations costs and service repair sales.
• Conduct third-party inspections and follow up on actions taken.
• Accountable for performance and development of assigned technicians.

Skills

Strong analytical skills

Customer service focus

Ability to learn quickly

Self-motivated

Well-organized

Education

Bachelor's degree in Electrical/Mechatronics/Electronics/Industrial Engineering

Job description

A leading engineering firm in Abu Dhabi is looking for a dynamic Service Engineer to oversee the efficient installation of solutions. The role requires a Bachelor's degree in Engineering and involves navigating operational challenges while ensuring customer satisfaction. Ideal candidates will be self-motivated with strong analytical skills, and experience in elevator service operations is preferred. Fluency in English is essential, while Arabic is advantageous. This position offers a chance to be part of a collaborative and innovative culture.