Banking – Admin Assistant

International Free Zone Authority | IFZA; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Banking Onboarding Specialist to manage banking solutions and client relationships. This role involves overseeing the account opening process, understanding banking requirements, and enhancing client knowledge. The ideal candidate will possess strong communication skills and a solid understanding of corporate banking products and compliance regulations in the UAE. Join a dynamic team that values customer service and offers a supportive work environment with competitive benefits, including annual leave, medical insurance, and life insurance. If you are passionate about banking and client relations, this opportunity is perfect for you.

Benefits

24 days of annual leave

Annual flight home

Life insurance plan

Medical insurance plan

Bonus scheme

Fazaa discounts

Qualifications

• Proficiency in English and additional languages are a plus.
• Experience in corporate banking and compliance is advantageous.

Responsibilities

• Manage onboarding process for banking products for clients.
• Assist clients with bank account opening and resolve issues.
• Maintain relationships to understand banking and insurance needs.

Skills

Corporate Banking Knowledge

AML Regulations

Customer Service Skills

Communication Skills

Interpersonal Skills

Tools

MS Office

Job description

The Banking Onboarding Specialist is expected to manage IFZA Banking (IFZA’s banking solutions), the relationship with IFZA’s Banking Partners, and IFZA clients, as well as the account opening process for our clients. The ideal candidate must understand the requirements of banks regarding the opening of corporate bank accounts for IFZA clients and enhance IFZA's knowledge and competence in banking-related issues. Additionally, the candidate shall manage IFZA Life (IFZA’s insurance solutions).

Responsibilities

1. Manage the onboarding process for banking products for IFZA clients and employees.
2. Understand the different requirements of various banks regarding corporate bank account openings for IFZA clients.
3. Provide prompt and efficient assistance to IFZA clients with bank account opening.
4. Maintain relationships with IFZA clients to understand their banking and insurance needs.
5. Manage client expectations, overcome obstacles, and resolve issues related to bank account opening and insurance onboarding.
6. Assist clients in resolving banking-related issues.
7. Conduct formal face-to-face meetings.
8. Follow up with clients and entities in a timely manner, adhering to organizational standards.
9. Perform other duties as assigned by management.

Requirements

• Full proficiency in English is required.
• Additional spoken languages are a plus.
• Knowledge of corporate banking products, bank compliance, AML regulations, operational policies, and procedures in the UAE is advantageous.
• Intermediate computer literacy, e.g., MS Office.
• Excellent communication and interpersonal skills.
• Experience working in a multinational environment.
• Strong customer service skills to maintain IFZA’s reputation and integrity.
• Ability to work independently.

Benefits

As an employee of IFZA, you can expect:

• 24 days of annual leave.
• Annual flight home.
• Life insurance plan.
• Medical insurance plan (with optional upgrade at your own cost).
• Bonus scheme (for relevant departments).
• Access to Fazaa discounts at participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more.