Front Office Agent

Client of Crew Life at Sea; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Office Agent to create memorable experiences for guests at a luxury resort. In this role, you will be the first point of contact, ensuring a warm welcome and seamless check-in process. Your responsibilities will include managing reservations, addressing guest inquiries, and coordinating with various departments to fulfill special requests. If you are passionate about hospitality and committed to providing exceptional service, this opportunity is perfect for you to thrive in a dynamic environment.

Qualifications

• Strong customer service skills to enhance guest experiences.
• Ability to manage reservations and handle guest inquiries.

Responsibilities

• Welcome guests and facilitate check-in and check-out processes.
• Manage guest reservations and provide information about services.

Skills

Customer Service

Communication Skills

Problem Resolution

Reservation Management

Education

Bachelor of Business Administration

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Overview:As a Front Office Agent at Anantara Mina Al Arab Ras Al Khaimah Resort, you will be the first point of contact for our guests, creating a lasting impression by providing exceptional service from the moment they arrive. Your role is integral to ensuring a seamless and welcoming experience for our guests throughout their stay.

Key Responsibilities:

• Guest Arrival and Departure:
  • Warmly welcome guests upon arrival and facilitate a smooth check-in process.
  • Provide information about the resort's facilities, services, and special promotions.
  • Efficiently handle check-out procedures, including payment processing and resolving any guest concerns.
• Reservation Management:
  • Manage guest reservations, ensuring accuracy and completeness.
  • Effectively communicate room rates, packages, and availability to guests.
  • Assist with room assignment and accommodate special requests whenever possible.
• Guest Services:
  • Address guest inquiries and provide information about local attractions, dining options, and activities.
  • Handle guest requests promptly and liaise with other departments to fulfill special requirements.
  • Coordinate with the concierge to arrange transportation, tours, and other guest services.
• Communication:
  • Maintain clear and open communication with other front office agents, housekeeping, and other relevant departments.
  • Handle telephone calls, emails, and other forms of communication with professionalism and courtesy.
• Problem Resolution:
  • Address and resolve guest concerns or issues in a timely and effective manner.
  • Report any recurring issues or trends to the Front Office Manager for continuous improvement.
• Administration:
  • Ensure accurate record-keeping of guest information, preferences, and special requests.
  • Assist in the preparation of daily reports, including occupancy rates and revenue figures.

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