Front Office Manager

Minor International; Abu Dhabi; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Front Office Manager to lead a dynamic team in a remote location. This role requires a blend of leadership and operational expertise to ensure exceptional guest experiences and team satisfaction. The ideal candidate will possess a degree in Hotel Management and have a passion for the hospitality industry, along with strong communication and organizational skills. If you thrive in a fast-paced environment and are eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• 2+ years of luxury hospitality experience in a similar role.
• Strong leadership qualities to manage Front Office operations.

Responsibilities

• Manage all departmental employees and ensure guest satisfaction.
• Oversee Front Office work schedule and collaborate with other departments.

Skills

Leadership Skills

Communication Skills

Organizational Skills

Multitasking Abilities

Knowledge of Hotel Management

Education

Degree in Hotel Management

Diploma in Hotel Management

Tools

Opera PMS

Outlook

MessageBox

Anantara App

Loyalty Systems

ReviewPro

Paytrax

Job description

Job Responsibilities

1. Manage the functioning of all departmental employees and facilities (Reception Guest Service Center Bell team Drivers Concierge Guest Experience Night shift 45 person manning).
2. Develop and maintain a motivational working environment within the department, considering the remote location and varying needs of team members.
3. Lead the team members' performance appraisals.
4. Coordinate work of other managers and supervisors in each section of Front Office to ensure the highest guest and team satisfaction.
5. Oversee the Front Office work schedule and leave planning.
6. Collaborate with other departments to maximize effectiveness.
7. Monitor Front Office inventory and order items as needed.
8. Provide coaching, counseling, and guidance to team members.
9. Work with various systems simultaneously (Opera PMS, Outlook, MessageBox, Anantara App, Loyalty Systems, ReviewPro, Paytrax).
10. Take responsibility for maximizing quality levels of product, service, and guest satisfaction.
11. Ensure adherence to Standard Operating Procedures through training and performance monitoring.
12. Lead upselling and cross-selling initiatives via FPG programming.
13. Monitor daily arrivals and coordinate VIP or special requests with relevant departments.
14. Keep team members updated on hotel products, services, and promotions.
15. Conduct regular inspections to ensure quality standards and address maintenance or cleaning requests.
16. Drive hotel buggies safely at all times.
17. Lead the daily management morning briefing.

Qualifications

• A degree or diploma in Hotel Management or equivalent.
• Luxury hospitality experience of 2+ years in a similar role or 24+ years in related fields.
• In-depth knowledge of the hotel, leisure, or service sector.
• Excellent communication and leadership skills.
• Strong organizational and multitasking abilities.
• Familiarity with hotel management software.
• Leadership qualities to take charge of the Front Office Department.
• Genuine passion for people and the hospitality industry.

Additional Information

Relocate to a remote area.

Remote Work

No

Employment Type

Full-time