Ecommerce Manager

Kerten Hospitality; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality operator in Dubai is seeking an E-Commerce Manager to drive online sales and optimize digital marketing efforts across key platforms. The role involves managing e-commerce dynamics, executing creative strategies to enhance customer engagement, and monitoring performance metrics. Ideal candidates possess a Bachelor’s degree in a related field and have significant experience in e-commerce within luxury sectors. Join a dynamic team that offers competitive compensation and opportunities for career growth in an inclusive environment.

Benefits

Competitive compensation tailored to experience

Career growth opportunities

Inclusive workplace environment

Qualifications

• Bachelor’s degree in a relevant field like marketing or hospitality.
• Experience in e-commerce and digital management within luxury sectors.
• Proficient in managing GA and online advertising platforms.

Responsibilities

• Manage and optimise e-commerce platforms and drive online sales.
• Plan and execute digital marketing campaigns including SEO and PPC.
• Monitor performance with analytics tools to track sales and customer behaviour.

Skills

Digital marketing

SEO optimisation

Google Analytics

E-commerce management

Design and aesthetics

English communication

Education

Bachelor’s degree in marketing, Digital Media, Fashion, Hospitality, or related field

Tools

Synxis Channel Manager

Google Ads

Meta

Job description

About the Role

Kerten Hospitality (KH) is an end‑to‑end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimizing operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community‑centric destinations, which connect International & local travelers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.

Key Responsibilities – E-Commerce Manager

• Manage and optimise e-commerce platforms to reflect lifestyle brands and drive online sales.
• Ensure accurate, SEO‑optimised product listings, smooth order fulfilment, and returns processes.
• Plan and execute digital marketing campaigns across social media, PPC, email, SEO, and SEM.
• Monitor performance using analytics tools to track sales, customer behaviour, and conversion rates.
• Optimise customer journeys and conversion funnels to maximise revenue and ROI.
• Lead social media initiatives to increase engagement and website traffic.
• Collaborate with UX, development, marketing, sales, and revenue teams to align digital strategies.
• Manage relationships with digital agencies, advertising partners, and marketing vendors.
• Stay ahead of digital trends and introduce new tools, features, and innovations.
• Ensure all digital content aligns with brand guidelines and marketing strategy.
• Oversee online customer support standards and response quality.
• Lead the overall e-commerce strategy in line with business objectives.
• Manage Google Maps presence, ReviewPro integrations, and online reputation touchpoints.
• Maintain secure management of digital assets, platforms, and access credentials.

Experience & Skills

• Bachelor’s degree in marketing, Digital Media, Fashion, Hospitality, or related field.
• Experience with Synxis Channel Manager for booking engine optimization preferred.
• Experience in e‑commerce platform and digital management within luxury or lifestyle sectors.
• Proficient in managing GA, Meta, and Google Ads; strong understanding of market trends and consumer behaviour to drive digital strategies.
• Excellent eye for design and aesthetics.
• Exceptional English communication skills, with the ability to effectively represent brands through digital channels.

Joining Our Team Means

Competitive Compensation: A rewarding package tailored to your experience.

Career Growth: Opportunities for advancement within our dynamic organisation.

Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.