Customer Relations Associate

Payoneer; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading company in Dubai is looking for a Customer Relations Associate to manage and enhance relationships with Turkish-speaking clients. The role focuses on client satisfaction, operational support, and collaboration across departments to ensure a seamless client experience. Ideal candidates will have experience in customer relations, excellent communication skills, and a strong understanding of financial systems.

Qualifications

• 3 years of experience in customer relations, account management, or sales.
• Strong understanding of financial systems or digital payments.

Responsibilities

• Manage relationships with mid-tier clients, ensuring high engagement.
• Act as primary contact for Turkish-speaking business clients.

Skills

Communication

Relationship-Building

Organizational Skills

Tools

CRM platforms

Job description

Customer Relations Associate - Turkish Market, Dubai

We are seeking a motivated and customer-focused Customer Relations Associate to manage and grow relationships with our Turkish-speaking client segment. In this role, you will play a key part in strengthening client satisfaction, maintaining account health, resolving operational and compliance issues efficiently, and supporting scalable engagement across a high-volume customer base. You will collaborate across departments to deliver an excellent client experience and support business success.

What you'll be investing your time in:

1. Oversee and manage relationships with mid-tier clients, ensuring a high level of engagement and satisfaction.

2. Proactively identify business opportunities within your client portfolio by strengthening relationships and supporting product education.

3. Act as the primary point of contact for Turkish-speaking business clients, supporting their operational and financial needs.

4. Join internal operations and commercial calls when needed to represent client needs and ensure alignment across departments.

5. Proactively identify recurring problems and implement scalable, one-to-many solutions to enhance efficiency and prevent churn.

6. Support the development and implementation of new processes and pilot initiatives contributing to a growing and evolving team.

7. Serve as the client advocate by solving issues quickly through close cooperation with internal teams including Customer Care, KYC, Payments, Risk, and Compliance.

8. Maintain accurate client records and activity tracking within the CRM platform.

9. Monitor market trends and client feedback to anticipate needs and contribute to continuous service improvement.

Have you done this kind of work?

1. 3 years of experience in customer relations, account management, or sales, preferably in fintech, financial services, or e-commerce.

2. Language skills: Turkish and English (Advanced).

3. Proven success managing mid-tier or high-volume client segments with a focus on client retention.

4. Strong understanding of financial systems or digital payments.

5. Excellent communication, relationship-building, and organizational skills.

6. Experience working cross-functionally with internal teams.

7. Proficiency with CRM platforms (e.g., Salesforce) and comfort working in dynamic, high-paced environments.

Required Experience: IC