E-commerce Integration Engineer & Pre-Sales Support

RAKBANK; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Integration Engineer to support merchant partners in seamlessly integrating with advanced payment solutions. This role involves providing technical and functional support, conducting engaging training sessions, and collaborating closely with sales teams to drive business success. You'll have the opportunity to work in a diverse and inclusive environment, where your contributions will directly impact the growth of innovative digital payment solutions. If you are passionate about technology and eager to make a difference in the payments industry, this is the perfect opportunity for you.

Benefits

Competitive and performance-linked compensation

Career development opportunities

Inclusive culture

Diverse workforce

Work with top industry professionals

Qualifications

• 2+ years experience in a technical environment with a focus on payment solutions.
• Ability to communicate technical concepts clearly to diverse audiences.

Responsibilities

• Provide integration support for merchant partners with payment gateways.
• Deliver training sessions on the bank's Payment Gateway products.

Skills

Technical Support

Sales Presentations

E-commerce Knowledge

Programming (JSP, PHP, CGI, XML, .net)

Communication Skills

Education

Bachelor's degree in Computer Application, Science, Engineering or IT

Tools

Payment Gateway Products (MiGS, MPGS, CyberSource, Simplify, EPG)

Job description

• Offer technical, functional and product integration support to merchant partners in order to get their checkout page, mobile app, IVR, CRM systems, etc. integrated with RAKBANK’s Payment Gateways & other web / mobile based acquiring products in a seamless and error free manner.
• Provide technical pre-sales support by accompanying product & sales team to meetings with prospects. This would typically involve giving presentations to prospective and existing clients, providing product demonstrations, and using whiteboard sessions, all with a focus on maintaining a sales-oriented approach.
• Deliver training sessions to colleagues and clients on the use of bank’s Payment Gateway products.
• Provide proposal support to the sales team in order to accurately determine the feasibility, cost and time implications when responding to customer proposals for large relationships.
• Gather and accurately document business and technical requirements from customers in order to work with other internal teams to provide reliable project estimates
• Write small internal computer applications to provide proof-of-concept ideas, to test RAKBANK’s e-commerce products, and to troubleshoot client issues
• Coordinate with payment gateway providers on issues that requires their intervention and troubleshooting
• Ensure compliance mandate monitoring & implementation.
• Handle merchant on-boarding on various payment gateways, digital payment solutions offered by Bank such as Skiply, RAKBANK Simplify etc.
• Assist Service Delivery Manager in performing BAU activities of the unit

Qualifications

• Bachelor's degree in computer application, Science, Engineering or IT
• Minimum of two years’ experience in a technical environment performing similar function
• Experience of regularly giving presentations to customers in a sales environment
• Experience of working alongside a sales & product team, supporting them to help win new business.
• Experience of working in the payments industry, preferably ecommerce
• Previous required experience, as above, in the Middle East region
• Arabic language skills (added advantage)
• Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences, in a sales-oriented manner
• Ability to understand and write basis programming codes in commonly used scripting languages like JSP, PHP, CGI, XML, .net etc.
• Ability to work independently with customers via phone, email and on-site with minimal supervision
• In-depth technical, functional knowledge of various payment gateway products including MiGS, MPGS, CyberSource, Simplify, EPG, etc.

Additional Information

What’s In It for You

• Pay for performance culture (Competitive and performance-linked compensation)
• Diverse workforce and inclusive culture
• Career development and growth opportunities by design
• Work with the best minds in the field
• Get opportunities to bring your whole self to the organization and perform to your best.

Integration Engineer • RAKBANK Corporate Office, United Arab Emirates