Operations Manager

instashop; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

InstaShop is seeking an Operations Manager to enhance last-mile logistics in the UAE. The role involves overseeing fleet performance, managing a team, and implementing innovative tools for operational excellence. Join a dynamic team driving success in a growing marketplace.

Qualifications

• Minimum 5 years experience in fleet roles.
• At least 2 years in fleet management within q-commerce.

Responsibilities

• Overseeing last-mile logistics operations.
• Managing team performance metrics.
• Implementing tools to improve fleet efficiency.

Skills

Logistics

Supply Chain

Business Administration

Data Analysis

Commercial Awareness

Education

Bachelor Degree

Tools

Microsoft Excel

Google Sheets

Job description

About InstaShop

InstaShop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, InstaShop has been setting the standard for excellence and convenience in the region.With a dynamic and motivated team fueled by passion and innovation, every day at InstaShop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.

About the Role

As the Operations Manager at InstaShop, you will play a pivotal role in ensuring the smooth and efficient operation of our last-mile logistics across the region. This position involves overseeing key areas of operations—whether outbound, inbound, or reverse logistics—and ensuring that our fleet meets the highest standards of performance. As a key team member, you will be responsible for driving operational excellence and implementing progressive tools and technologies to enhance fleet efficiency.

Day-to-day responsibilities

• Providing hands-on operational support for last mile implementations
• Ensuring the fleet meets key performance indicators (KPIs) such as delivery speed, cancellation rates, unit economics, and star ratings. Have these KPIs readily available for regular discussions
• Managing a team that directly supports riders, tracking daily performance metrics
• Identifying and help in implementing new tools, technologies, and processes to improve fleet efficiency and operational performance
• Tracking progress and improvements in fleet operations, providing detailed reports to management
• Preparing ad-hoc reports required by management
• Planning new launches of stores and regions, and ensure optimum supply is available
• Liaising with internal and external stakeholders for seasonal peak/off-peak periods and plan driver supply.
• Liaising with 3PL providers to ensure their driver performance is efficient and meets the company’s standards
• Mentoring and supporting new team members

Key Qualifications

• Bachelor Degree in Logistics, Supply Chain, Business Administration or any other relevant field
• Minimum 5 years experience in fleet roles and at least 2 years in fleet management within q-commerce is preferred
• Proven experience in managing a fleet of drivers or logistics teams
• Proficiency in Microsoft Excel and Google Sheets for managing and analyzing large data sets on vehicle performance, driver behavior, and costs
• Exposure to fleet and picking dashboards and tools.
• Strong commercial awareness