Multi-Property Sales Executive (Russian Speaker)

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated individual to enhance guest experiences through exceptional service and effective sales techniques. This role involves resolving guest inquiries, upselling services, and ensuring a welcoming environment. The ideal candidate will have a strong background in customer service, excellent communication skills, and a commitment to maintaining high standards of professionalism. Join a team that values diversity and fosters a culture of opportunity, where your contributions will be recognized and appreciated.

Qualifications

• At least 2 years of related work experience required.
• Strong customer service and communication skills are essential.

Responsibilities

• Resolve guest calls and requests while maximizing revenue.
• Assist management in training and motivating employees.
• Maintain confidentiality of proprietary information.

Skills

Sales Techniques

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or G.E.D.

Job description

Description

POSITION SUMMARY

Contact appropriate individual or department (e.g., Sales, Data, Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including upselling. Determine and provide complimentary items to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Handle all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into the appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Additional Responsibilities

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Communicate with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in various formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: None.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Required Experience: IC