Quality Assurance Engineer

Provis Estate Management; Abu Dhabi; On-site; AED 40,000 - 80,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen QA Executive, der für die Sicherstellung der Qualität und Zufriedenheit der Kunden verantwortlich ist. In dieser Rolle werden Sie Inspektionen durchführen, Probleme identifizieren und Lösungen entwickeln, um einen reibungslosen Übergang für die Kunden zu gewährleisten. Sie werden eng mit verschiedenen Teams zusammenarbeiten, um sicherzustellen, dass alle Anforderungen erfüllt werden und die Standards eingehalten werden. Wenn Sie eine Leidenschaft für Qualitätssicherung haben und in einem schnelllebigen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Seien Sie Teil eines innovativen Teams, das sich der Exzellenz verschrieben hat.

Qualifications

• 3-5 Jahre Erfahrung in der Qualitätskontrolle und im Kundenservice.
• Ausgezeichnete Kommunikationsfähigkeiten zur Pflege von Kundenbeziehungen.

Responsibilities

• Durchführung von Inspektionen zur Identifizierung von Problemen in Projekten.
• Berichterstattung über den Fortschritt und Herausforderungen im QA-Bereich.
• Koordination mit dem Projektteam zur Sicherstellung aktueller Informationen.

Skills

Qualitätskontrolle

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Problemlösungsfähigkeiten

Teamarbeit

Entscheidungsfindung

Multitasking

Flexibilität

Education

Bachelor in Maschinenbau

Diplom in Elektrotechnik

Diplom in Bauingenieurwesen

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Projektmanagement-Software

Job description

Job Purpose

• Record all outstanding issues, defects, and areas for improvement within each unit, ensuring that upon handover to customers, every unit meets high standards of quality. By addressing these issues comprehensively, our goal is to ensure customer satisfaction and a seamless move-in experience.

Roles, Responsibilities, Duties

• Hold all inspections required to identify issues in the projects and create the punch list.
• The QA Executive will utilize technology and personal interactions to guarantee the customer experience reflects the value of their investment in the projects and their standing as an important client.
• The QA Executive shall report any customer requirements that do not fall within the project specifications and design.
• Review onsite inspection requests and ensure all requests are attended to within 48 hours.
• Report daily progress, weekly progress, and challenges faced.
• Record recurring issues and report to the head of department.
• Record and report major issues requiring escalation.
• Ensure all customer snags are attended to and actioned in a timely manner.
• Manage all QA service inspection requests.
• Manage all snags reported by owners and stakeholders.
• Report daily on received service inspection requests from owners.
• Utilize necessary system access for operations and reporting functions.
• Arrange regular progress meetings with the main contractor to monitor work progress.
• Develop and maintain a file of disputed snags.
• Escalate unattended or disputed snags.
• Develop scope of services to engage external vendors for out-of-scope or disputed items and works.
• Support with evidence and information in case of disputes.
• Provide recommendations for operational or process improvements.
• Use portals and relevant systems for snagging and inspections.
• Coordinate with the Projects Team and contractors to ensure updated project information.
• Conduct pre-handover inspections and snagging.
• Provide continuous updates on handover, snagging, and inspections.
• Follow up with contractors and the Projects Team to address reported snags.
• Verify completion and rectification of snags by contractors.
• Analyze project performance, technical, and commercial aspects.
• Prepare presentations and reports.

Qualifications

• Bachelor's degree or Diploma in Mechanical, Electrical, or Civil Engineering.

Experience and Skills

• Minimum 3-5 years of experience in Quality Assurance.
• Excellent verbal and written communication skills.
• Interpersonal skills for building and developing client relationships.
• Problem-solving skills to propose mutually beneficial solutions.
• Proficiency in computing, including word processing, spreadsheets, and presentations.
• Drive to improve business practices and meet or exceed targets.
• Teamworking skills and a collaborative approach.
• Decision-making skills.
• Ability to multitask and prioritize workload.
• Flexible approach to work, adaptable to a fast-paced environment.