Corporate Account Manager

Cigna; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading company in health insurance seeks a skilled professional to manage client relationships and drive business growth. The role involves liaising with various teams, developing proposals, and ensuring high-quality service delivery. The ideal candidate will have extensive experience in health insurance management and excellent communication skills. Join us to make a significant impact in the health and wellbeing sector.

Qualifications

• Minimum of 4 years in a health insurance management environment.
• Experience with ME market insurers/policies preferred.

Responsibilities

• Work closely with clients to meet their needs and ensure support.
• Develop relationships with intermediaries to grow business.
• Coordinate with teams for excellent client service.

Skills

Communication

Negotiation

Influencing

Customer Centricity

Detail-oriented

Education

Marketing or Business degree

Tools

Microsoft Office

Job description

Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna.

Develop effective and close working relationships with intermediaries retained by Cigna clients to ensure continued support.

Liaise with underwriters and other functions to construct attractive proposals for renewal terms and other product proposals that maintain or improve Cigna's profitability.

Actively seek out new cross-sales opportunities and other opportunities to grow the business through our existing client base.

Present proposals on existing and new business to clients and intermediaries to maintain and expand relationships.

Liaise with Legal Services and Marketing to produce high-quality client literature.

Take ownership of personal development to improve knowledge, experience, and skills.

Provide feedback on client and market information to other teams.

Support the development of Cigna's product proposition.

Reinstall schemes at renewal professionally to create a sound basis for administration.

Coordinate with Customer Services and Healthcare Services to ensure excellent client service and rapid resolution of issues.

Additional responsibilities include adhering to contractual terms, invoicing, ensuring quality of deliverables, securing references, managing forecasts, balancing partner needs with business requirements and profitability, utilizing products to add value, adhering to policies, and providing timely information to management.

Experience / Skills:

• Minimum of 4 years in a health insurance management environment.
• Fluent in English.
• Excellent communication skills, both written and verbal.
• Experience with ME market insurers/policies preferred.
• Ability to communicate complex concepts clearly and concisely.
• Confident public speaker and presenter.
• Proven ability to drive results.
• Self-directed with ability to manage a portfolio of clients and projects.
• Maintains positive relationships with colleagues and external clients/brokers.
• Demonstrated influencing and negotiation skills.
• Passion for health, wellbeing, and customer centricity; experience in health and wellbeing is a plus.
• Ability to work with diverse cultures and possess influential selling skills.
• Detail-oriented and capable of managing multiple projects independently.

Qualifications:

• Marketing or Business degree preferred.
• Knowledge of Agile Project Management; certification is a plus.
• Strong verbal and written communication, listening, and conflict resolution skills.
• Ability to resolve complex claims and problems efficiently.
• Highly organized, able to multitask and handle high-priority issues independently.
• Technologically savvy; advanced proficiency in Microsoft Office.