Dynamics 365 - CRM - Functional Consultant

Sana; Dubai; Hybrid; AED 257,000 - 331,000; Full time

Job summary

A leading SaaS company in Dubai is seeking a skilled Dynamics 365 Functional Consultant to join their business applications team. You will be responsible for the customization and configuration of Dynamics 365 modules, driving successful implementations, and ensuring optimal utilization of functionalities. Ideal candidates should have strong consulting experience, with excellent communication and stakeholder management skills, along with knowledge of Power Platform tools.

Benefits

Hybrid working model

Work from anywhere up to 6 weeks a year

Global onboarding program

Qualifications

• Proven experience in Dynamics 365 functional or technical consultancy.
• Extensive knowledge of CRM, Sales, and Business Central modules.
• Strong skills in customization, configuration, and implementation.

Responsibilities

• Lead the customization and configuration of Dynamics 365.
• Develop apps using Power Apps and implement automated workflows.
• Conduct business analysis and translate requirements into specifications.

Skills

Dynamics 365 customization

Power Platform knowledge

Business analysis

Stakeholder communication

Solution architecture

Education

Relevant certifications in Dynamics 365

Tools

Power Apps

Power Automate

Job description

At Sana Commerce we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career.

We are seeking a highly skilled and experienced medior to senior Dynamics 365 and/or Power Platform functional consultant to join our business applications team. As a senior member, you will play a crucial role in driving the successful design, implementation, configuration, and rollout of Dynamics 365 modules, including CRM, Sales, and Business Central. The ideal candidate will bring a wealth of expertise, a deep understanding of Dynamics 365 and Power Platform best practices, has experience in implementing and/or running one or more of the mentioned modules and has strong communication and stakeholder management skills.

What you'll get:

• A hybrid working model - 3 days from the office, 2 days from home;
• Up to 6 weeks “work from anywhere” per year (8 weeks for Dubai);
• A global and customized team onboarding program (9,1/10 rated by previous new hires);

What you'll be doing:

In this role you'll be part of the business applications team, a small global team consisting of product owners, functional and technical consultants and data engineers with a hands-on attitude. Working with stakeholders throughout the company, we are responsible for the implementation, on-going development and maintenance of our internal application landscape of which Dynamics is the core. Over the next 1-2 years we will be implementing a number of additional modules or related applications, such as Business Central, Marketing, Project Operations and Customer Service, in which you could play a key role.

• Lead the customization and configuration of Dynamics 365 entities, forms, and views.
• Develop advanced canvas apps, model-driven apps, and portal apps using Power Apps.
• Design and implement complex automated workflows using Power Automate.
• Provide extensive knowledge and experience with Dynamics 365 modules, ensuring optimal implementation and utilization of CRM, Sales, and Business Central functionalities.
• Conduct in-depth business analysis, gather complex requirements, and translate them into comprehensive technical specifications.
• Design and implement end-to-end solutions based on client needs, adhering to best practices in solution architecture.
• Effectively communicate with stakeholders, translating technical concepts into understandable terms for non-technical stakeholders and vice versa.
• Collaborate with cross-functional teams and provide leadership within a team environment.
• Manage and navigate relationships with key stakeholders, providing strategic guidance based on technical and functional expertise.
• Will be a plus but not necessary: Utilize expertise in (one or more): JavaScript, C# and .NET development for customizing or adding to standard functionality through plug-ins or custom workflow activities, along with advanced skills in JavaScript and TypeScript for form- and event handling.

What you'll bring:

• Proven experience as a Dynamics 365 / Power Platform functional or technical consultancy, with a good mix of senior-level responsibilities like solution architecture and design and more practical implementation and configuration efforts.
• Extensive knowledge and experience with implementation, configuration and maintenance Dynamics 365 modules, including CRM, Sales, and Business Central.
• Strong technical skills in Dynamics 365 customization and configuration via standard features (workflows / cloud flows etc.), Power Apps development, Power Automate, optionally some experience in writing JavaScript formhandlers is a bonus.
• Excellent business analysis and solution design skills.
• Effective communication and stakeholder management skills.
• Relevant certifications in Dynamics 365.

Who we are:

So, what does it mean to be a part of the Sana Commerce team?

At Sana Commerce, our values guide how we work, collaborate, and drive success.

• Champions of Our League. "We deliver lasting success, balancing quick wins and long-term value."
  We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role, we bring value every day, helping our customers and partners succeed.

• Supercharge Our Customers. "We’re revolutionizing B2B commerce together, helping our customers to lead and succeed."
  Our customers are at the heart of everything we do. We go beyond solutions, providing the tools and support they need to grow.

• Determined to Grow. "We embrace challenges, growing and raising the bar for ourselves and our industry."
  We take on challenges, seek feedback, and keep learning. Every setback is a chance to improve and move forward.

• Bold Together. "We dare to be bold because we have each other’s back."
  We collaborate across teams and time zones, challenge the status quo, and support each other to achieve the best outcomes.

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Dynamics 365 - Functional Consultant in a cover letter; we strongly encourage you to apply if you still feel like you are a great match for this role.

Apply now!