Duty Manager (UAE Nationals Only) - Hilton Abu Dhabi Yas Island

Hilton; Abu Dhabi; On-site; AED 120,000 - 140,000; Full time

Job summary

A leading global hospitality company is seeking a Duty Manager in Abu Dhabi. This role involves greet and assisting guests, resolving complaints, and ensuring high standards of guest service. You should have previous supervisory experience in the hotel sector and strong leadership and communication skills. The position offers a dynamic work environment with opportunities to enhance guest experiences while managing various operational tasks efficiently.

Qualifications

• UAE Nationals (Emirate) only.
• Previous supervisory experience in hotel or leisure sector.
• Good knowledge of Health and Safety procedures.

Responsibilities

• Manage guest interactions in the hotel lobby.
• Resolve guest complaints promptly.
• Coordinate special services for VIP and long-stay guests.

Skills

Supervisory experience in Front Office

Leadership skills

Communication skills

Calm under pressure

Commercial acumen

Guest service orientation

Education

Degree or diploma in Hotel Management

Job description

What are we looking for

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• UAE Nationals (Emirate) only
• Previous supervisory experience in Front Office within the hotel/leisure/retail sector
• Good knowledge of Health and Safety and security procedures
• Calm efficient and the ability to work well under pressure
• Excellent leadership skills and exceptional communication skills
• A passion for delivering exceptional levels of guest service
• Possess strong commercial acumen with experience in increasing profitability in a tight market sector
• Experience in managing budgets revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous role as a senior supervisor or Duty Manager in a similar quality hotel
• A degree or diploma in Hotel Management or equivalent
• An indepth knowledge of the hotel leisure or service sector

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For over a century Hilton has offered business and leisure travellers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

A Duty Manager works closely with Guests to greet converse and assist with enquiries especially when VIP Guests longstay Guests and others are in the hotel lobby.

What will I be doing

A Duty Manager you will works closely with Guests to greet converse and assist with enquiries especially when VIP Guests longstay Guests and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage record and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to longstay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products services policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures if required including fire walks food safety investigations etc.

EOE/AA/Disabled/Veterans

Required Experience

Manager