Duty Manager (Russian Speaker)

Anantara Hotels & Resorts; Ras Al Khaimah; On-site; AED 40,000 - 60,000; Full time

Job summary

A luxury hospitality brand in Ras Al Khaimah is seeking a Night Manager to ensure exceptional guest satisfaction and oversee night operations. The role involves being the primary guest contact, managing arrivals, conducting the night audit, and ensuring the team is well-informed. Candidates should hold a diploma in Tourism or Hospitality Management and possess a minimum of 2 years relevant experience. Proficiency in English and knowledge of additional languages like Russian are advantageous.

Qualifications

• Minimum 2 years of relevant experience in a similar capacity.
• Proficient in reading, writing and oral communication in English.

Responsibilities

• Be the main point of guest contact 24 hours.
• Monitor night arrivals and ensure smooth requests.
• Complete the night audit as per the resort's standards.

Skills

Excellent English proficiency

Ability to speak Russian

Basic understanding of local languages

Education

Diploma in Tourism/Hospitality Management

Job description

Company Description

Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.

Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

Job Description

• To be the main point of guest contact 24 hours.
• Monitor all night arrivals, ensuring all requests are carried out smoothly. Ensure all reservations are honoured, or dealt with as quickly and smoothly as possible. Deal with VIP room inspections/arrivals/departures.
• Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Complete the night audit in line with the standards and procedures of the resort for night manager.
• Submit housekeeping and cleaning requests as required.
• Ensure all Team Members are up to date with current facts of the hotel products and services including room types, rates, relatives and facilities, food and beverage outlets, spa and health club.

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak Russian and other languages and basic understanding of local languages will be an advantage