Duty Manager - Front Office - Jumeirah Mina Al Salam

Dubai Holding; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality firm in the UAE is seeking a Duty Manager to supervise the Front Office at Jumeirah Mina Al Salam. Key responsibilities include managing operations to uphold high service standards, conducting room inspections, and coordinating team activities. The ideal candidate should have 3-5 years in guest services and a Bachelor's in Hospitality. Benefits include comprehensive healthcare, competitive tax-free salary, and opportunities for career advancement within the firm.

Benefits

Colleague discounts on food and beverage

Access to Learning & Development programmes

Comprehensive healthcare and life insurance

Qualifications

• 3 - 5 years of experience in Guest Services, Public Relations or Front Office roles in luxury hospitality.
• Bachelor’s degree from an acknowledged University in a relevant field.
• Proficient in Front Office applications and MS Office.

Responsibilities

• Supervise property operations to follow Jumeirah standards.
• Conduct room inspections for compliance with operational standards.
• Coordinate activities to enhance service delivery.

Skills

Guest Services experience

Public Relations

Front Office roles

Computer literacy

Proficiency in English

Education

Bachelor’s Degree in Hospitality

Tools

MS Office

Front office applications

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Madinat Jumeirah

Set along a two kilometers stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An opportunity has arisen for a Duty Manager to join Front Office Team in Jumeirah Mina Al Salam. The main duties and responsibilities of this role:

• Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.
• Conduct room inspections to assess availability and compliance with operational standards.
• Coordinate activities within designated areas to improve departmental cooperation and service delivery.
• Attending daily briefings and communication meetings to disseminate information and ensure team alignment.
• Manage booking situations, including handling overbooking scenarios when necessary.
• Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams.

About You

• 3 – 5 years of experience in Guest Services/Public Relations/Front Office roles within the luxury hospitality industry.
• Bachelor’s Degree of Hospitality or relevant field from an accredited and renowned University.
• Computer literacy with knowledge of MS Office
• Knowledge of Front office applications
• Proficient in English or preferred local language

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)