Duty Manager

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Abu Dhabi is seeking a Duty Manager to oversee Front Office operations and ensure exceptional guest experiences. The ideal candidate will have 3-5 years of supervisory experience in hospitality, strong leadership skills, and the ability to manage a diverse team. Responsibilities include coordinating with departments, managing guest check-ins, and implementing service improvements. Join us for a rewarding experience in an exclusive and luxurious environment.

Benefits

Employee benefit card for discounted rates

Learning programs

Opportunities for talent development

Qualifications

• 3-5 years in a supervisory role within hospitality.
• Ability to work flexible hours, including weekends and holidays.
• Fluency in English and Russian; Arabic is a plus.

Responsibilities

• Oversee daily operations of the Front Office.
• Manage Front Office team including training and evaluations.
• Handle guest inquiries and complaints professionally.

Skills

Leadership and decision-making skills

Excellent communication

Problem-solving abilities

Financial acumen

Conflict resolution

Education

Bachelor's degree in Hospitality Management

Certification in hospitality management

Tools

Opera PMS

Microsoft Office suite

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What’s in it for you

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description

As the Duty Manager at Villa Haven, you will be responsible for overseeing the daily operations of the Front Office and ensuring exceptional guest experiences. Your key responsibilities will include:

• Managing the Front Office team, including scheduling, training, and performance evaluation
• Overseeing guest check-in and check-out processes, ensuring smooth and efficient operations
• Handling guest enquiries, complaints, and special requests promptly and professionally
• Monitoring and maintaining high standards of cleanliness and presentation throughout the resort
• Coordinating with other departments (e.g., Housekeeping, Maintenance, F&B) to ensure seamless guest service
• Managing room inventory and maximising occupancy rates
• Implementing and enforcing health and safety protocols
• Handling cash, credit card transactions, and daily financial reconciliations
• Preparing daily reports on occupancy, revenue, and guest feedback
• Conducting regular property walks to identify and address any maintenance or security issues
• Managing crisis situations and emergency procedures when required
• Ensuring compliance with all relevant laws, regulations, and company policies
• Identifying opportunities for service improvements and implementing new initiatives
• Representing the resort in a professional manner at all times, embodying our brand values and ethos

This role requires a high level of flexibility, as you will be working on a shift basis, including evenings, weekends, and public holidays.

Qualifications

• Proven experience of at least 3-5 years in a supervisory or managerial role within the hospitality industry, preferably in a luxury resort or hotel.
• Strong leadership and decision-making skills with the ability to handle multiple tasks under pressure and motivate a team.
• Excellent communication, interpersonal, and problem-solving abilities, with a focus on delivering exceptional guest experiences.
• Proficient knowledge of property management systems (PMS) and guest service software, with experience in Opera PMS preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays, and adapt to changing business needs.
• Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred; relevant experience may be considered in lieu of formal education.
• Fluency in English and Russian; additional languages are a plus, particularly Arabic.
• Strong financial acumen with experience in budget management, forecasting, and revenue optimisation.
• Demonstrated ability to maintain high standards of cleanliness and presentation in a luxury hospitality environment.
• Excellent organisational skills with the ability to prioritise tasks and delegate effectively.
• Proven track record of implementing and improving standard operating procedures to enhance guest satisfaction and operational efficiency.
• Thorough understanding of health and safety regulations and emergency procedures in the hospitality industry.
• Proficiency in Microsoft Office suite and experience with hotel-specific software applications.
• Strong conflict resolution skills with the ability to handle guest complaints and difficult situations diplomatically.
• Certification in hospitality management or related field (e.g., HOSPA, HCIMA) is desirable.

Additional Information

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding