Duty Manager

Swiss Connect Solutions; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hospitality company is seeking a Duty Manager to enhance the leadership team of a luxurious 5-star resort in Ras Al Khaimah. The ideal candidate will possess at least 3 years in a similar position with extensive expertise in luxury hotel operations and outstanding guest relations. Successful applicants should demonstrate strong leadership and organizational capabilities, along with exceptional communication skills. This role offers a unique opportunity to elevate guest experiences in a high-end environment.

Qualifications

• 3 years of experience in a similar leadership role within a 5-star hotel or resort.
• Strong knowledge of guest services and hotel operations.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Lead and support teams to ensure a seamless guest experience.
• Manage front office and guest services operations.
• Collaborate across departments for service enhancement.

Skills

Guest relations skills

Leadership skills

Communication skills

Knowledge of front office operations

Proactive problem-solving

Tools

PMS systems

Job description

We are seeking a dynamic and service-oriented Duty Manager to join the leadership team of a prestigious 5-star resort in Ras Al Khaimah.

The ideal candidate will have strong experience in luxury hotel operations, exceptional guest relations skills, and the ability to lead and support teams across departments to ensure a seamless guest experience.

Requirements

• 3 years of experience as a Duty Manager, Assistant Front Office Manager, or in a similar leadership role within a 5-star hotel or resort environment
• Strong knowledge of front office, guest services, and overall hotel operations
• Excellent communication and leadership skills with the ability to manage cross‑functional teams
• Fluent in English (additional languages are an advantage)
• Professional appearance and exceptional guest service mindset
• Proactive, organized, and solution‑driven personality
• Knowledge of PMS systems

Salary & Benefits