Duty Manager

Minor International; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Ras Al Khaimah is seeking a Night Manager to ensure guest satisfaction and smooth operations during night hours. The ideal candidate must have a diploma in Tourism or Hospitality Management and at least 2 years experience in a similar role. Proficiency in English is essential. This is a full-time position with no remote work options.

Qualifications

• Minimum 2 years of relevant experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English language.

Responsibilities

• Be the main point of guest contact 24 hours.
• Monitor all night arrivals ensuring all requests are carried out smoothly.
• Ensure all issues pertaining to guest satisfaction are met.
• Complete the night audit in line with standards and procedures.
• Submit housekeeping and cleaning requests as required.

Skills

Stock management

Employee Relations

Leadership skills

Data Collection

Management Experience

Microsoft Outlook

Warehouse Management

Business Management

Rota Management

Leadership Experience

Supervising Experience

MRP

Education

Diploma in Tourism / Hospitality Management

Job description

Responsibilities

• To be the main point of guest contact 24 hours.
• Monitor all night arrivals ensuring all requests are carried out smoothly. Ensure all reservations are honoured or dealt with as quickly and smoothly as possible. Deal with VIP room inspections / arrivals / departures.
• Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Complete the night audit in line with the standards and procedures of the resort for night manager.
• Submit housekeeping and cleaning requests as required.
• Ensure all Team Members are up to date with current facts of the hotel products and services including room types rates relatives and facilities food and beverage outlets spa and health club.

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading writing and oral proficiency in English language

Remote Work: No

Employment Type: Full-time

Key Skills

stock management,Employee Relations,Leadership skills,Data Collection,Management Experience,Microsoft Outlook,Warehouse Management,Business Management,Rota Management,Leadership Experience,Supervising Experience,MRP

Experience: years

Vacancy: 1