Duty Manager

Luxury Collection; Dubai; On-site; AED 146,000 - 221,000; Full time

Job summary

A premier hotel and resort brand in Dubai seeks a Property Duty Manager to ensure exceptional guest experiences and oversee property operations. The role requires excellent problem-solving skills and leadership in both Front of House and Back of House operations. The successful candidate will manage guest relations, uphold service standards, and lead the team in maintaining safety and compliance. This position provides a unique opportunity to contribute to a luxurious hospitality experience in a beautiful desert setting.

Benefits

Competitive salary

On-property accommodation

Full-board meals

Comprehensive medical insurance

Responsibilities

• Oversee all property operations to ensure high levels of hospitality.
• Resolve guest or property-related concerns promptly.
• Manage Front of House and Back of House areas.

Job description

Overview

START YOUR JOURNEY WITH US Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past? Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve. Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself. Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth. Our story is one of heritage, passion, and belonging, and now, it could be yours too. Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.

LOVE WHAT YOU DO EVEN MORE At Marriott, we believe exceptional guest experiences begin with how we treat our associates. At Al Maha, you’ll become part of a close-knit family that values passion, purpose, and pride in what we do. We’re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:

• A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide, where new opportunities await.
• Professional growth and mentorship guided by some of the region’s most accomplished hoteliers.
• Competitive salary and benefits, including on-property accommodation and full-board meals.
• Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family.
• Comprehensive medical and life insurance coverage.
• All the tools, resources, and support you need to excel every day.

Role Expectations

Property Duty Manager / Guest Relations Manager

The Property Duty Manager oversees all property operations to ensure the highest levels of hospitality and service are consistently delivered. Acting as the representative of property management, this role resolves guest or property-related concerns promptly while ensuring smooth operations across all departments.

In the absence of the General Manager and Director of Operations, the Duty Manager assumes full responsibility for maintaining the property across both Front of House (FOH) and Back of House (BOH) areas. This position replaces the requirement for a traditional Manager on Duty and acts as the senior leadership presence on property, empowered to make operational decisions, address issues, and ensure seamless continuity of management.

Key Responsibilities

• Guest Engagement & Lobby Management: Serve as Guest Relations Manager, greeting and assisting guests in the lobby. Anticipate and address guest needs, handle service issues, and ensure follow-up. Assist individuals with disabilities and ensure all guests feel welcomed and appreciated.
• Operational Oversight: Represent senior management in resolving guest or property-related issues. Manage the flow of guest inquiries, directing them to appropriate departments. Ensure compliance with brand service standards and property policies. Document shift handovers and significant matters in daily logs/memo books.
• Front Office & Cashiering: Complete cashier and daily closing reports in the system. Process guest check-ins/outs: confirm reservations, verify identity, assign rooms, and issue keys. Upsell available accommodations while ensuring rate accuracy and market code compliance. Process outlet checks (e.g., spa, retail) and charge to guest accounts correctly.
• Team Leadership: Support management in training, coaching, and motivating associates. Uphold the Guarantee of Fair Treatment / Open Door Policy. Act as the first point of contact for associates requiring leadership guidance in the absence of senior management. Model professional conduct, appearance, and brand service values.
• Safety & Compliance: Report accidents, injuries, or unsafe conditions immediately. Complete required safety certifications and ensure team adherence to protocols. Protect company assets and maintain confidentiality of proprietary information.
• Other Duties: Perform additional responsibilities as assigned by Supervisors or Senior Management.

Equal Opportunity & Brand Context

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe’s most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination’s heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.