Dubai IT Support Specialist: Windows, Mac & Network

UniHawk Global; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology company in Dubai is seeking an IT Support Specialist to manage day-to-day IT queries and troubleshoot issues. The role requires hands-on experience in providing support for hardware, software, and network requirements. Ideal candidates should have a Bachelor’s degree and 2-4 years of experience in IT support. Key responsibilities include managing user issues, coordinating with vendors, and ensuring data security.

Qualifications

• 2–4 years’ experience in IT support or helpdesk roles.
• Experience with network troubleshooting.
• Ability to support multiple users efficiently.

Responsibilities

• Provide first-level IT support to employees.
• Troubleshoot hardware and software across Windows & Mac systems.
• Manage email setup and account permissions.
• Respond to IT tickets and close issues.

Skills

Strong troubleshooting skills for hardware & software issues

Knowledge of Windows/Mac OS

Strong communication skills

Ability to work independently

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

Google Workspace

Microsoft Office

Job description

A technology company in Dubai is seeking an IT Support Specialist to manage day-to-day IT queries and troubleshoot issues. The role requires hands-on experience in providing support for hardware, software, and network requirements. Ideal candidates should have a Bachelor’s degree and 2-4 years of experience in IT support. Key responsibilities include managing user issues, coordinating with vendors, and ensuring data security.