Dubai-Based Head of Customer Success & Growth

Caliberly; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading tech company in Dubai is seeking a Head of Customer Success to manage the entire customer success function. The ideal candidate will lead a high-performing team, oversee client relationships, and ensure maximum value is delivered to clients. Proven experience in customer success, especially in fintech or gaming, is required. This role offers an opportunity to drive customer satisfaction and growth in a dynamic environment.

Qualifications

• Proven experience in customer success or account management.
• Experience in fintech, payments, or gaming industries preferred.
• Demonstrated success in managing customer success teams.

Responsibilities

• Lead and develop a high-performing customer success team.
• Oversee client onboarding and relationship management.
• Implement strategies to increase customer retention.

Skills

Strategic thinking

Exceptional communication skills

Client relationship management

Team leadership

Negotiation skills

Job description

A leading tech company in Dubai is seeking a Head of Customer Success to manage the entire customer success function. The ideal candidate will lead a high-performing team, oversee client relationships, and ensure maximum value is delivered to clients. Proven experience in customer success, especially in fintech or gaming, is required. This role offers an opportunity to drive customer satisfaction and growth in a dynamic environment.