Dual-Property Reservations Agent: Upsell & Guest Experience

NH Collection Hotels & Resorts; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

NH Collection Dubai The Palm is seeking a dynamic Cluster Reservation Agent to support reservations for both NH Collection Dubai The Palm and DUKES The Palm, Dubai. You will handle inquiries, confirm bookings, and upsell packages while delivering exceptional guest service.

Ideal candidates have experience in Reservations or Front Office in 4- or 5-star hotels, excellent English, and strong organizational skills. Join a premium brand focused on wellbeing, gastronomy and guest experience.

Qualifications

• Experience in Reservations or Front Office in a hotel setting preferred.
• Excellent English communication skills (verbal and written).
• Ability to upsell and maximize revenue across multiple channels.

Responsibilities

• Handle room reservation inquiries through telephone, email, online channels, and other booking platforms.
• Process new bookings, amendments, cancellations, and special requests accurately.
• Provide guests with information on room types, rates, packages, promotions, and hotel facilities.
• Maximize revenue opportunities through upselling and cross-selling.
• Ensure reservation details, guest profiles, rates, payment instructions, and special requests are recorded correctly in the system.
• Coordinate with Front Office, Revenue, Sales, Finance, and other departments for a seamless guest experience.
• Handle reservations from direct guests, corporate accounts, travel agents, and OTAs.
• Maintain professional communication and respond promptly to guest and partner inquiries.
• Follow hotel policies, brand standards, reservation procedures, and data confidentiality requirements.
• Support both cluster properties according to operational and business requirements.

Skills

Reservations

Front Office

Guest Services

Upselling

Teamwork

English Proficiency

Tools

PMS systems

Online booking platforms

Job description

NH Collection Dubai The Palm is seeking a dynamic Cluster Reservation Agent to support reservations for both NH Collection Dubai The Palm and DUKES The Palm, Dubai. You will handle inquiries, confirm bookings, and upsell packages while delivering exceptional guest service.

Ideal candidates have experience in Reservations or Front Office in 4- or 5-star hotels, excellent English, and strong organizational skills. Join a premium brand focused on wellbeing, gastronomy and guest experience.