DR_Retail Leasing.Senior Officer - Leasing Support

DUBAI HOLDING; United Arab Emirates; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading asset management firm in Dubai is seeking a Senior Officer – Leasing Support to provide administrative support for mall management operations. The role involves coordinating activities, preparing reports, and ensuring efficient service delivery. Ideal candidates will possess a Bachelor's degree and 2-4 years of retail management experience, preferably in the Middle East. Proficiency in Microsoft Office and strong organizational skills are essential for success in this role.

Benefits

Competitive compensation

Career development opportunities

Collaborative work environment

Qualifications

• Minimum of 2-4 years of experience in retail or mall management.
• Experience in the Middle East is preferred.
• Proficiency in Arabic is a plus.

Responsibilities

• Act as the primary administrator and coordinator for the Mall Management Office.
• Coordinate and collect budget reports for operations.
• Prepare and administer outgoing communications for the asset.

Skills

Retail management

Analytical abilities

Organizational skills

Communication skills

Financial concepts understanding

Education

Bachelor’s degree

Tools

Microsoft Office

Oracle

YARDI

Job description

Senior Officer – Leasing Support – Retail – Dubai Holding Asset Management

About Dubai Holding Asset Management

Dubai Holding Asset Management (DHAM) owns and operates an extensive portfolio of 20 landmark retail destinations and 15 residential communities.

The Group plays a focal role in shaping Dubai's position as a global leader in business, tourism and leisure, contributing to its position as one of the world's most coveted and sought‑after livable destinations.

From hotspot retail destinations like Bluewater's, JBR, Souk Madinat Jumeirah, Al Khawaneej Walk and The Outlet Village to popular attractions, including the Theatre of Digital Art, Madame Tussauds, Tr88house, Museum of Illusions, Dubai Holding Asset Management’s retail destinations captivate millions of visitors and tourists every year.

Meanwhile, the niche and vibrant community centres as Bay Avenue, Mudon Community Centre, and Serena Marketplace play a vast role in enhancing the overall quality of life in residential communities, making neighbourhoods more vibrant and connected.

In 2022, Dubai Holding Asset Management’s retail destinations collectively attracted over 28 million visitors and hosted over 75 events across the portfolio. Dubai Asset Management maintains a substantial presence in Dubai with a leasing portfolio of 15 distinct residential communities, elevating the city’s global recognition as one of the most desirable and livable destinations worldwide.

About the Job

An opportunity has arisen for a Senior Officer – Leasing Support to join Dubai Holding Asset Management. The main duties and responsibilities of this role:

The role holder is responsible for supporting the mall management team by providing administration support for efficient coordination of all mall activities to ensure the effective and smooth running of the mall in delivering superior services and exceeding customer expectations. The role holder coordinates administrative requirements for the assets’ operations, collates data, and prepares reports.

Overall Responsibilities

• Act as the primary administrator and coordinator for the Mall Management Office, communicating effectively with colleagues, establishing effective working relationships, and providing full administrative support.
• Record and track the progress of relevant mall management day‑to‑day activities to provide information to the Centre Manager for making informed decisions.
• Coordinate and collect budget reports (OPEX & CAPEX) from relevant departments on a weekly/monthly basis.
• Assist in preparing footfall and turnover forecasts and submit them to the Centre Manager.
• Prepare and administer outgoing communications, memos, letters, and emails for the asset.
• Monitor monthly database growth and analyse sales/footfall drop/increase for marketing campaigns.
• Support the Centre Manager in the preparation of meetings, attend the meetings, and take minutes as required.
• Attend calls and respond in a timely manner to queries related to the mall management services and any issues related to mall services to ensure critical issues are escalated on time to the centre manager or concerned staff to provide efficient customer service for all the tenants.
• Support the team in updating the database of all mall services activities, rates, retail lease, relevant leasing regulations, etc., and ensure accurate information recording.
• Coordinate and receive tenant requests, including work permit requests, via call centre and distribute them to the appropriate teams, such as Tenant Relations or the technical team, in case of technical requests for timely redressal.

Reporting

• Assist in preparing asset business plans and asset year‑end analytical presentations or any other related reports.
• Assist the Centre Manager in preparing monthly asset management reports for the management to report on the asset performance and the progress on various initiatives as planned at the beginning of the year.
• Support the Centre Manager in preparing financial performance‑related reports that includes tenant/customer aging to see how much debt is outstanding, status on the CAPEX or OPEX spend and cost savings etc.
• Prepare monthly master sales report tenant ranking reports & and submit them for further action.
• Prepare monthly expense reports and share them with the Centre Manager.
• Review specialty sales reports and ensure the accuracy of data received from Tenant Relations executives.
• Track and review footfall and car park operating reports and systems to provide accurate business analysis.
• Prepare any HR‑related reports, weekly schedules, annual/compensatory/sick leave, and employee detail trackers.

Financials

• Prepare and submit all invoices to Finance, track the payment process, and act as a main contact point between the asset suppliers & the Finance department.
• Carry out Oracle purchase requests for office and administrative requests and other Oracle‑based reports and functions.
• Carry out YARDI / Zycus purchase requests and other Oracle‑based reports.

Documentation Management

• Track, receive, and follow up on mall and tenant compliance documents. Prepare the file and record all official documents and support the tenant relations team in maintaining up‑to‑date records of all tenants' documentation.
• Track and collect all tenant sales data.
• Draft the tenant letters / interoffice memos.
• Track the inventory and ensure that the property's units and space records are accurate.

About you

• Bachelor’s degree in any discipline is preferred.
• Minimum of 2–4 years of experience in retail, retail mall management, or related fields.
• Experience in the Middle East is preferred.
• Sound understanding of financial concepts and ability to handle basic financial data.
• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Excellent verbal and written communication skills; proficiency in Arabic is a plus.
• Strong problem‑solving and analytical abilities.
• Exceptional organisational and time‑management skills.
• Excellent interpersonal skills with the ability to interact effectively at all levels of the organization.
• Strong numerical aptitude and finance acumen.
• Ability to remain composed and professional in challenging situations.
• Accurate and thorough in filing, documentation, and record‑keeping.

About the Benefits

At Dubai Holding, we’re committed to nurturing the success and well‑being of our colleagues. Join our dynamic and diverse team and enjoy a comprehensive benefit package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.