Doorlady

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality brand in Dubai is seeking a dedicated professional to provide exceptional guest service and maintain high standards of hospitality. The ideal candidate will have at least 23 years of experience in the hotel industry and a passion for customer service. Responsibilities include greeting guests, assisting with inquiries, and ensuring overall satisfaction. This full-time role offers excellent career growth opportunities within a diverse, inclusive environment.

Qualifications

• Minimum 23 years of previous experience in the hotel industry is preferred.
• Creative and passionate about customer service.
• Able to work in a high-pressure environment.

Responsibilities

• Greet and assist guests to enhance their experience.
• Maintain cleanliness and order in the lobby and entrance area.
• Provide personalized service from arrival to departure.
• Assist with luggage and provide directions upon request.
• Elicit guest feedback to maximize satisfaction.

Skills

Customer service

Professional appearance

High-pressure environment

Public relations

Job description

Responsibilities

• Greets consistently and professionally our guest to provide a warm welcome or farewell. Assists our guests promptly enhancing our reputation for excellence and delivers courteous and efficient services in order to meet and exceed guest expectations and creates a lasting impression of warmth and hospitality
• Ensures the uniform provided is kept in good condition clean presentable and ensures standards of personal appearance and hygiene are an example for the team and a professional image for our guest
• Maintains and ensures cleanliness is to the maximum throughout the entrance area and lobby. No clutter or other debris is found along the escorting routes or anywhere on the hotel premises
• Ensure to provide prompt courteous and efficient service to all guests so as to achieve a high level of customer satisfaction through personalized service from arrival till departure and invites them to return
• Ensure guests are personally greeted by name (if known) directs / escorts guests to the reception (as per LQA standards) and assists guests with directions or inquiries about hotel events functions or services to make them feel expected and welcomed
• Mans the main entrance door to welcome and bid farewell to guests while maintaining a smooth traffic flow at curb side as well as driveway. Coordinates guests in lobby and main entrance to ensure smooth entry and exit of guests to and from the hotel
• Opens car doors for arriving and departing guests. Assists guests with luggage or belongings and escorts them to the lobby or any prearranged transport
• Assists guests in providing taxis on request
• Checks the arrivals and departures reports for a better handling and anticipation of our guests needs. Maintains awareness of guest profile through Opera PMS guest history
• Actively elicits guest feedback and preferences regarding hotel services and ensures action is initiated on the same to maximize guest satisfaction
• Forwards all guest complaints or problems to the guest relations manager
• Maintains an up to date knowledge of hotel information and local services including operating hours promotions events attractions and any allied information to supply information respond to guest queries
• Establishes promotes and maintains good public relations and enhances sales for the hotel at every opportunity
• Raises/Lowers national flags and/or hotel flag when required
• Ensures in liaison with the valet drivers that cars are delivered within 10 minutes upon guest request
• Adheres to all company and hotel rules & regulations at all times
• Cooperates in the performance of any reasonable task requested by company manager executives and guests

Qualifications

• Minimum 23 years of previous experience in hotel industry is preferred
• Creative and passionate about customer service
• Able to work in a highpressure environment

Additional Information

Visa requirements: You must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities. By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality.

Do what you love care for the world dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART

Remote Work

No

Employment Type

Fulltime