Director Omni-Channel | Beauty Division

Chalhoub Group; Dubai; On-site; AED 300,000 - 450,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group in Dubai seeks a Senior eCommerce Leader to drive omni-channel strategies for their Beauty division. The role emphasizes P&L ownership, innovative eCommerce management, and CRM strategies that enhance customer experiences.

Ideal candidates will have over 10 years of experience in luxury retail, demonstrating strong leadership and analytical skills. This position offers a competitive benefits package, including flexible working policies and opportunities for professional growth.

Qualifications

• 10+ years of senior experience in eCommerce or omni-channel leadership roles.
• Proven track record in luxury or premium retail.
• Strong analytical and commercial skills with leadership presence.

Responsibilities

• Define omni-channel strategy across retail and eCommerce.
• Lead eCommerce function with P&L ownership.
• Drive CRM strategy for customer engagement and retention.

Skills

eCommerce business scaling

P&L management

omni-channel strategy

data-driven decision making

leadership

commercial acumen

customer experience optimization

Job description

What you'll be doing

• Define and execute the Beauty division’s end-to-end omni-channel strategy across retail, eCommerce, CRM, and digital touchpoints to deliver a seamless customer experience.
• Lead and scale the eCommerce function, including trading, performance marketing, operations, and profitability, with full P&L ownership.
• Own and drive the CRM strategy to strengthen customer acquisition, engagement, retention, and lifetime value across all channels.
• Monitor and analyze omni-channel performance, translating data and insights into actionable growth and optimization initiatives.
• Manage omni-channel budgets, ensuring strong ROI and alignment with business priorities.
• Partner closely with marketing, commercial, and central omni-channel teams to ensure integrated and consistent execution across brands and platforms.
• Drive innovation by staying ahead of industry trends, emerging technologies, and best practices in omni-channel retail.
• Build, mentor, and lead high-performing eCommerce and CRM teams, fostering a collaborative, customer-centric, and results-driven culture.

What you’ll need to succeed

• Proven track record of scaling profitable eCommerce businesses across multiple markets, with strong P&L ownership experience.
• 10+ years of senior experience in eCommerce, digital, or omni-channel leadership roles within luxury or premium retail environments.
• Deep understanding of omni-channel retail models, customer experience excellence, and data-driven decision-making.
• Strong commercial acumen and the ability to translate strategy into execution at scale.
• Highly analytical mindset, with experience using performance metrics and insights to drive growth.
• Strong leadership presence with the ability to influence senior stakeholders and operate effectively in a complex, matrix organization.
• Regional or international exposure is valued, with the ability to adapt quickly within a fast-paced, multicultural environment.
• Previous experience with luxury beauty is strongly preferred for this role; luxury or premium fashion experience may be considered as a secondary alternative.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.