Director of Private Aviation Client Experience

XO; Dubai; On-site; AED 100,000 - 130,000; Full time

Job summary

A leading aviation service provider based in Dubai is looking for a Client Services Director to oversee the flight booking process and manage the client experience from onboarding to flight success. The ideal candidate will possess extensive flight operations experience and a client service mindset. You’ll be responsible for leading a team and maintaining strong relationships with clients, ensuring their expectations are met with the highest standards of service. This position requires availability beyond office hours to guarantee exceptional support.

Qualifications

• Extensive flight operations experience to make decisions.
• Passion for private aviation aligned with luxury service.
• Proven experience managing high-touch client service teams.

Responsibilities

• Oversee the flight booking process and client experience.
• Build strong relationships with clients to understand needs.
• Lead client on-boarding with the Commercial Manager.

Skills

Flight operations experience

Client service mentality

Team leadership skills

Communication skills

Experience with Salesforce Service Desk

Process improvement mindset

Job description

A leading aviation service provider based in Dubai is looking for a Client Services Director to oversee the flight booking process and manage the client experience from onboarding to flight success. The ideal candidate will possess extensive flight operations experience and a client service mindset. You’ll be responsible for leading a team and maintaining strong relationships with clients, ensuring their expectations are met with the highest standards of service. This position requires availability beyond office hours to guarantee exceptional support.