Director of Patient Experience & Care

Talent Bridge HR Consultancy Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare provider in Dubai is seeking an experienced Patient Services Manager to oversee patient experience, admissions, and discharge processes. The ideal candidate will ensure compliance with DHA and JCI standards while enhancing patient satisfaction. Responsibilities include monitoring patient feedback, leading the patient services department, and implementing patient-centered care initiatives. This position offers a competitive tax-free salary and various benefits including housing allowance and comprehensive health insurance.

Benefits

Competitive tax-free salary

Housing allowance

Annual flight tickets

Comprehensive health insurance

Professional development opportunities

Paid annual leave

Qualifications

• Bachelor’s Degree in Healthcare Management, Business Administration or a related field is required.
• Minimum 5-7 years of experience in hospital administration or patient services management.
• Experience in a JCI-accredited hospital or international healthcare organization is preferred.

Responsibilities

• Lead the patient services department to ensure seamless high quality patient journey.
• Monitor patient feedback and satisfaction surveys to drive continuous improvement.
• Ensure compliance with DHA, JCI and other regulatory bodies for patient services.

Skills

Leadership

Communication

Problem-solving

Education

Bachelor’s Degree in Healthcare Management

Master’s Degree in Healthcare Administration

Certification in Patient Experience

Tools

Hospital management software

Electronic medical records (EMR)

CRM tools

Job description

A leading healthcare provider in Dubai is seeking an experienced Patient Services Manager to oversee patient experience, admissions, and discharge processes. The ideal candidate will ensure compliance with DHA and JCI standards while enhancing patient satisfaction. Responsibilities include monitoring patient feedback, leading the patient services department, and implementing patient-centered care initiatives. This position offers a competitive tax-free salary and various benefits including housing allowance and comprehensive health insurance.