Director of Internal IT Operations

Delivery Hero; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading delivery company in Dubai is looking for an IT Manager to design and implement its IT strategy. The ideal candidate will have over 5 years of experience managing IT teams in a mid-size company, with strong skills in cloud computing and security policy deployment. The role involves managing vendor relationships, overseeing the IT budget, and leading a distributed team. Flexibility and excellent communication skills in English are essential. This is a full-time, on-site position.

Qualifications

• At least 5 years of experience managing an IT team in a mid-size company.
• Hands-on experience with cloud services and automation.
• Experience deploying security policies and software.

Responsibilities

• Design and implement the IT strategy aligned with company goals.
• Oversee the IT budget with monthly forecasts.
• Manage vendor relationships for budget and efficiency.

Skills

Communication skills in English

Flexibility in decision-making

Management skills

Experience with endpoint protection software

Programming and scripting proficiency

Experience with automation and integrations

Cloud provider experience (AWS)

IAM/SSO solutions understanding

Education

Computer Sciences / Engineering / similar university degree

Job description

• Design and implement the IT strategy for the company in conjunction of the Delivery Hero strategy from device and license acquisition to networking security and SSO.
• Define an IT roadmap to allow the company to scale as it grows internationally.
• Oversee the overall IT budget and provide monthly forecast.
• Oversee the IT projects and initiatives.
• Operate production systems for VoIP and IVR Upgrade company internal network to interconnect all headquarters local offices and tMarts.
• Closely collaborate with HR and Tech departments.
• Automate key processes like employee onboarding and offboarding asset management access admin among others.
• Design and implement an account and permissions management strategy for employees together with the Delivery Hero ETS team.
• Implement and enforce a security strategy for the devices of the employees.
• Implement the necessary solutions from the IT side that will allow talabat to meet compliance standards like PCI.
• Lead POCs of new products that could be useful for talabat.
• Lead the evolution of our help‑desk service to assist talabat employees with IT issues.
• Manage our vendor relationships acting as an owner in terms of budget allocation and efficiency.
• Manage a distributed team across the region.

Qualifications

• Great communication skills written and spoken in English. Arabic would be a plus.
• A lot of flexibility and ability to decide on the go: If you are used to a traditional setting with everything thoroughly structured and processes flowing smoothly everywhere - this is not what you will find!
• At least 5 years of experience managing an IT team in a mid‑size company with distributed offices.
• Experience deploying endpoint protection software and security policies.
• Proficiency in at least one programming language and scripting.
• Experience with automation and integrations. This is a hands‑on role.
• Experience with cloud providers such as AWS.
• Experience with and deep understanding of IAM/SSO solutions.
• Computer Sciences / Engineering / similar university degree.

Remote Work

No

Employment Type

Full-time