Director of Health Club & Spa

Shangri-La; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading luxury hotel chain located in the United Arab Emirates is seeking a Director of Health Club & Spa to enhance guest satisfaction and drive revenue growth. The ideal candidate will have significant leadership experience in luxury hospitality, a relevant bachelor's degree, and a proven ability to develop innovative guest experiences. This role is pivotal in overseeing daily operations and aligning strategies with organizational goals, fostering a culture of excellence and accountability within the team.

Benefits

Structured learning and development pathways

Competitive benefits

Colleague stay/travel perks

Qualifications

• Progressive experience in luxury hospitality, health club, or spa operations.
• Track record of driving revenue growth and profitability.
• Expertise in guest experience enhancement and service excellence.

Responsibilities

• Enhance guest satisfaction through premium service and personalized experiences.
• Develop and execute the Health Club & Spa business strategy.
• Drive revenue through service offerings and membership programs.

Skills

Leadership in luxury hospitality

Revenue growth strategies

Guest experience enhancement

Cost optimization

Adaptability in business strategies

Education

Bachelor’s degree in hospitality management

Job description

About Us

Find Your Shangri-La in Shangri-La

Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.

About the Role

As the Director of Health Club & Spa, you will champion outstanding wellness experience, ensuring every guest enjoys exceptional service and personalized care. Your leadership will drive operational excellence, optimize financial performance, and introduce innovative initiatives that elevate satisfaction and loyalty while supporting the company’s growth objectives.

Key Responsibilities

• Enhance guest satisfaction and loyalty through premium service delivery, personalized experiences, and initiatives that strengthen the brand’s reputation in the wellness market.
• Develop and execute the Health Club & Spa business strategy, aligning operations with organizational goals to maximize profitability and market competitiveness.
• Drive revenue through innovative service offerings, membership programs, and upselling opportunities while ensuring cost control and budget adherence.
• Oversee daily operations to maintain high standards of efficiency, safety, and compliance, ensuring seamless guest experiences and optimized resource utilization.
• Lead, mentor, and motivate colleagues to deliver exceptional service, fostering a culture of accountability and continuous improvement.

About You

• Progressive leadership experience in luxury hospitality, health club, or spa operations.
• Bachelor’s degree in hospitality management, Business Administration, or related field.
• A proven track record in driving revenue growth, cost optimization, and profitability within wellness or hospitality sectors.
• Experienced in renovations, new openings, and repositioning, with strong insight into adapting commercial strategies throughout transformation phases.
• Demonstrates outstanding leadership skills, balancing strategic vision with day-to-day agility, and motivating diverse teams toward shared goals.
• Strong business acumen with ability to develop and execute revenue-generating strategies.
• Expertise in guest experience enhancement and service excellence.
• Familiarity with industry trends, technology platforms, and data-driven decision-making.
• In-depth understanding of health, wellness, and spa trends, guest experience strategies, and marketing techniques.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.