Director of Customer Experience & Care Operations

Talents Tide; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

A customer engagement firm in Dubai is seeking a seasoned Director of Customer Care to enhance service operations. The ideal candidate will have 8-10 years of experience in customer service, with a strong leadership background and a proven ability to drive customer satisfaction. Responsibilities will include overseeing operations, implementing strategies for improvement, and collaborating with senior leaders. This position aims to elevate the customer experience and streamline service functions.

Qualifications

• 8-10 years of experience in customer care, with 5 years in leadership roles.
• Strong background in customer service and stakeholder engagement.

Responsibilities

• Oversee customer care operations.
• Implement strategies for customer experience improvement.
• Collaborate with senior leaders.

Skills

Customer service expertise

Leadership

Stakeholder engagement

Job description

Overview

A leading customer engagement firm in Dubai is seeking a Director of Customer Care to enhance service operations and drive customer satisfaction. The role demands a seasoned professional with 8-10 years of experience, including at least 5 years in leadership positions.

Responsibilities

• Oversee customer care operations.
• Implement strategies for customer experience improvement.
• Collaborate with senior leaders.

Qualifications

• 8-10 years of experience, including at least 5 years in leadership positions.
• Strong background in customer service, leadership, and stakeholder engagement.