Director, GTx Client Implementation

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 450,000 - 750,000; Full time

Job summary

First Abu Dhabi Bank (FAB) in the United Arab Emirates seeks a solution delivery manager for complex cash management implementations across the GCC region. You will lead end-to-end delivery, drive client discussions, and coordinate with IT, advisory, and operations to accelerate Time-to-Revenue while showcasing FAB as a strategic partner.

The role requires deep experience in digital banking channels, ERP/tresury systems, and cross-functional collaboration to deliver scalable regional solutions.

Qualifications

• Degree in Finance, Accounting, Economics, Commerce or equivalent discipline.
• 15-18 years of relevant experience driving client implementations end to end.
• Self-starter with motivation and willingness to learn.
• Experience leading end-to-end client implementations.
• Excellent verbal and written communication across business users and technologists.
• Ability to work with IT and business partners in a consultative manner.
• Experience in digital banking channels including Host to Host solutions; familiarity with Virtual Account Management and LMS concepts.
• Knowledge of ERP/accounting/treasury systems used by clients for reconciliation.
• Understanding of ML/AI trends and Blockchain/Crypto propositions is beneficial.
• 360-degree view of cash management and working capital products/solutions.
• Service-driven with strong stakeholder engagement and revenue opportunity tracking.
• Analytical mindset and strong interpersonal and business acumen.

Responsibilities

• Accountable for end-to-end delivery and project management of complex implementations for cash management solutions across clients.
• Lead client discussions and drive end-to-end client digital journey.
• Ensure 100% UAT with accurate test scenarios and results.
• Report project status to stakeholders and manage risks and escalations.
• Coordinate cross-functional teams to deliver solutions and achieve Time-to-Revenue goals.
• Drive process improvements and innovation initiatives in delivery and automation.

Skills

End-to-end delivery

Project management

Client implementations

Digital banking channels

ERP systems

Stakeholder management

Communication skills

Consultative approach

Host to Host integrations

Virtual Account Management

Education

Finance / Accounting / Economics / Commerce

Tools

Host to Host integrations

Virtual Account Management

LMS concepts

Job description

Job description

JOB SUMMARY / INTRODUCTION

• Accountable for end-to-end delivery and project management of complex implementations for cash management solutions/channels, across clients and propositions. With the increased focus on the wider client base in the country & region, the individual to take up delivery and client implementation program responsibilities for clients involving niche solutions.
• Act as a solution delivery manager for GTB business within CCIB/IB space and contribute to improving Timeto-Revenue for GTB products. Be the first port of call to FAB for many big clients across the region & demonstrate strong levels of collaboration among internal teams.
• Lead the client discussions, interact with clients’ technical consultants in driving the solution/influencing decisions and own the end to end client digital journey.
• Responsible for client’s GTB solution implementation by exploring customers’ requirements and formulating plans in co-ordination with client and FAB stakeholders. The role is expected to pivot into a global proposition, where the results of delivery are closely linked to Digital experience.
• Ability to support key initiatives through calibrated pace of delivery while working under abstraction and being an ambassador in showcasing FAB.
• Delivering strategic initiatives globally in an independent manner and actively contribute to taking our fintech partnerships and product rollouts to the next level.

KEY RESPONSIBILITIES

• Responsible for Time-to-Revenue of deals assigned, ensuring clients are implemented in a fast, controlled and accurate way.
• Ensure complete UAT is performed with clients, with accurate test scenarios/results.
• Accurate project status reporting to internal and external stakeholders.
• Best-practices implementation/sharing, business model evaluation of relevant partners of FAB and mapping client’s digital journey.
• Very meticulous in planning and to take on complete responsibility of cross functional training cash management products, to fellow UAE nationals.
• Close liaison with staff from GTB Advisory, Client Services, Channel Support, (Global) branch network, Relationship Managers, IT Desk, Operations and other relevant stakeholders in the implementation process.
• Participate in review of client agreements, service standards and service quality to ensure that we meet and exceed the expectations of our clients.
• Assist our clients in understanding and using our GTB products and channels.
• Lead external and internal clients in migrating towards GCN channels and impart best practices.
• Lead implementation of local, regional cash management solutions of varying size and complexity.
• Lead a project from a different discipline/country end to end to gain maximum cross functional knowledge.
• Continuously reduce implementation cycle time, minimize deal slippage & associated revenue conversion lead time, all aiming to improve Time-to-Revenue.
• Accurately report project status, escalating effectively for “on hold” & slow moving deals.
• Disciplined application of structured project management methodologies throughout the implementation life cycle, ensuring effective project control and delivery to plan.
• Co-ordinate with Advisory, Product Management, Client Management and IT/Operations partners to ensure client satisfaction. Navigate in the bank on behalf of client, leveraging bank resources & escalation channels as required to ensure smooth delivery.
• Effectively manage client relationships and ultimately act as trusted implementation advisor.
• Enhanced client satisfaction should be reflected in positive client survey scores & documented during detailed post implementation reviews & case book write ups for future implementation usage & marketing purposes.
• Attention to detail and comfort dealing with completing administrative work associated with client implementations.
• Continuously initiate & drive process enhancements.
• Effective workload management/prioritization to increase capacity/productivity within the implementation team.
• Effective maintenance & communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.
• Perform strategic projects, as required.
• Participate in staff forums & survey processes.
• Ensure 100% adherence to compliance rules and support all audit protocols as appropriate.
• Deliver a minimum of 1 innovation, automation or process-improvement initiatives per year.
• Drive adoption of new digital capabilities, products and innovative solutions.
• Demonstrate measurable improvement in Time-to-Revenue, process efficiency or client experience.
• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
• Authorized to take decisions as per the approved authorization matrix.

REQUIREMENTS / QUALIFICATIONS

• Degree in Finance, Accounting, Economics, Commerce or equivalent discipline.
• 15-18 years of relevant experience in individually driving client implementations, Strategize digital solutioning for clients etc.
• A confident self-starter, motivated, with aptitude and willingness to undertake self-learning.
• Should have driven client implementations individually end to end, including periodic review.
• Must demonstrate a keen interest to learn the business and its processes, in order to best support our clients.
• Must demonstrate the ability to analyze and understand complex problems, make sound (technical) decisions, provide recommendations, and communicate solutions in a proactive manner.
• Must have excellent verbal and written communication skills and be able to articulate concepts effectively to Business users, clients, ERP consultants, operational teams and technologists at all levels of seniority within the client and the bank.
• Ability to have a consultative approach with IT and business partners within both the bank and the client.
• Must have work experience in digital banking channels including Host to Host solutions, and should be familiar with Virtual Account Management & new LMS concepts.
• Knowledge of ERP/accounting/Treasury systems used by clients for reconciliation is essential.
• Knowledge around Machine Learning/Artificial Intelligence and recent trends is necessary including knowledge around Blockchain/Crypto propositions.
• 360* view of all cash management and working capital products/solutions is required.
• Service driven approach.
• Ability to convince clients and interact with them in good and difficult conditions.
• Analytical skills to track revenue opportunities.
• Strong interpersonal skills.
• Basic sales & business mind-set.

Preferred / Beneficial

• Professional qualification in Cash Management/Project Management preferred.

About Us: First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB: Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development: FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values: At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.