Digital Transformation Lead - Operations & Analytics

Concentrix Corporation; United Arab Emirates; On-site; AED 257,000 - 368,000; Full time

Job summary

A leading technology solutions provider is seeking a Digital Manager to lead digital transformation and enhance customer engagement in Abu Dhabi. Key responsibilities include driving digital initiatives, optimizing operational processes, and managing stakeholder communications. The ideal candidate has 8+ years in digital transformation, strong leadership skills, and proficiency in tools like Power BI and Salesforce. This full-time position offers a competitive compensation package and professional development opportunities.

Benefits

Opportunity to shape digital strategy

Collaborative work environment

Professional development opportunities

Competitive compensation package

Qualifications

• Minimum 8 years of progressive experience in digital transformation or operations management.
• Proven track record in real estate, banking, or property management sectors.
• Strong experience in service delivery and operational transformation.

Responsibilities

• Drive digital transformation projects ensuring alignment with strategy.
• Lead digital initiatives and manage stakeholder communication.
• Design seamless user experiences for customer touchpoints.

Skills

Exceptional communication skills

Root cause problem-solving expertise

Analytical frameworks

Strategic analysis capabilities

Change management skills

Education

Bachelor's or Master's degree in Business Administration or related field

Tools

Power BI

Tableau

SQL

Salesforce

Genesys platforms

Job description

A leading technology solutions provider is seeking a Digital Manager to lead digital transformation and enhance customer engagement in Abu Dhabi. Key responsibilities include driving digital initiatives, optimizing operational processes, and managing stakeholder communications. The ideal candidate has 8+ years in digital transformation, strong leadership skills, and proficiency in tools like Power BI and Salesforce. This full-time position offers a competitive compensation package and professional development opportunities.