Digital & Technology Business Services Manager, MERA - ST Region

Pfizer Inc; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global pharmaceutical company in the United Arab Emirates is seeking a Digital and Technology Business Services Manager to lead change management initiatives. This role involves collaboration with multiple stakeholders, tracking metrics for customer satisfaction, and ensuring compliance with operational policies. Candidates should have a strong background in Information Technology with 7-12 years of relevant experience and a Bachelor's degree in a related field. The position offers a hybrid work environment.

Qualifications

• 7-12 years of experience in Information Technology or in the pharmaceutical/life sciences industry.
• Extensive experience in large IT organizations.
• Experience working with cross-functional/matrix teams.

Responsibilities

• Partner with various stakeholders to operationalize change management plans.
• Track adoption and customer satisfaction metrics.
• Analyze business requests for successful solutions.

Skills

Communication skills

Collaboration skills

IT Service Management

Understanding of software development lifecycle

Fluency in business English

Education

Bachelor's degree in Science, Technical, Engineering, or Business-related discipline

Job description

Why Patients Need You

Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.

What You Will Achieve

In this role, you will:

• Partner with Pfizer Digital & Technology and market contacts to operationalize change management plans and deliver solutions effectively and efficiently.
• Serve as a liaison between global program teams / service owners, Pfizer Digital & Technology teams and local market stakeholders.
• Own accountability for change management, cascading communications and support services escalations.
• Track adoption / Customer Satisfaction metrics at market levels using internal market dashboards / scorecards.
• Collaborate with other Digital & Technology teams to resolve cross-functional service and support issues and elevate when needed.
• Ensure systems and operations act in accordance with global and local policies and compliance rules.
• Provide audit support for local applications and continuous preparation.
• Understand client’s operational needs and how to make them reality through Pfizer Digital & Technology offerings and service providers.
• Analyze business requests to determine how best to create successful resolution and direct the request to the appropriate internal digital teams.
• Provide guidance / training to business colleagues on how to maximize the use of local / global digital & technology capabilities and drive business outcomes using AI.
• Be a catalyst for driving reinvention for growth & efficiency using AI that goes beyond transformation.
• Demonstrate a strong curiosity for technology innovation and be an early adopter role model for AI capabilities.
• Be driven by a speed to value mindset underpinned by proof points embedded in rapid prototypes.
• You understand the lifecycle of projects like how it’s managed and reviewed, how company audits work, and how information security and risk management are handled.

Here Is What You Need

• Bachelor’s degree or similar in Science, Technical, Engineering or Business-related discipline is a minimum requirement.
• Relevant experience of 7-12 yrs in Information Technology or in the pharmaceutical / life sciences industry is preferred.
• Extensive proven experience in large IT organizations.
• IT Service Management qualifications e.g. ITIL (desired)
• Experience in working and collaborating with cross-functional / matrix teams.
• Strong communication and collaboration skills.
• Good understanding of the software development lifecycle methodologies.
• Fluency in written and oral business English is essential.
• This is a J070 role.

Organizational Relationships

• The candidate must be based in a country in the MERA (Middle East, Russia, Africa) region.
• The Digital and Technology Business Services Manager will report to the Senior BSM Manager in the region.
• There will be frequent interaction with commercial colleagues in the Business Units.
• Teamwork with other BSM, Digital & Technology Lead, Service Delivery Mangers, solutions enablement & delivery organizations (Creation Centers) and Risk Management and Compliance will also be frequent in this role.
• There will be interaction with External Support Vendors and management companies.

Non-Standard Work Schedule, Travel Or Environment Requirements

• Digital & Technology is a 7x24x365 operation. This role may require occasional physical or virtual participation on a weekend, holiday, or after normal business hours.
• Some travel may be required – less than 10%.

EEO (Equal Employment Opportunity) & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Work Location Assignment:Hybrid

Information & Business Tech