Digital Service Adoption Representative

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A financial services group in Abu Dhabi seeks a Digital Service Adoption Representative. In this key role, you will promote digital banking services, conduct training sessions for customers, and support adoption initiatives to enhance user engagement. Applicants must hold a bachelor's degree in a relevant field and be UAE Nationals. The role requires excellent communication skills and a strong interest in digital technologies.

Qualifications

• Strong interest in digital technologies and their applications in banking.
• Ability to learn quickly and adapt to new technologies.
• Positive CAN-DO attitude.

Responsibilities

• Engage with staff to promote digital banking services.
• Organize and conduct training sessions for customers.
• Support digital adoption initiatives and campaigns.
• Provide support to staff addressing inquiries on digital services.
• Identify areas for continuous improvement in digital processes.
• Collaborate with the Head of Digital Strategic Programs.
• Create user guides and FAQs for digital services.

Skills

Interest in digital technologies

Excellent communication skills

Adaptability

Problem-solving skills

Customer-oriented approach

Understanding of digital banking

Flexible attitude

Education

Bachelor's degree in Business, IT, Computer Science, or related field

Job description

Description

Role: Digital Service Adoption Representative

Location: Abu Dhabi

Role Purpose

• The Digital Service Adoption Representative is a key role focused on driving the use and understanding of digital banking services among customers and internal teams.
• This position aims to enhance user adoption rates and improve overall digital service engagement.

Key Responsibilities

• Promote Digital Services: Actively engage with staff to promote digital banking services explaining benefits and features to encourage adoption.
• Conduct Training Sessions: Assist in organizing and conducting training sessions and workshops for customers and internal teams on using digital platforms effectively.
• Support Adoption Initiatives: Support the planning and execution of digital adoption initiatives and campaigns to increase user engagement with digital services.
• Stakeholder Assistance: Provide direct support to staff addressing inquiries related to digital services and helping resolve any issues they encounter.
• Continuous Improvement: Proactively identify areas for continuous improvement in digital processes. Work closely with stakeholders to implement enhancements and drive operational efficiency.
• Collaboration: Work closely with the Head of Digital Strategic Programs and other team members to implement strategies and initiatives aimed at enhancing digital service adoption. Perform all the task provide by manger as and when required.
• Documentation: Assist in creating user guides FAQs and other documentation to aid in the understanding and use of digital services.

Specialist Skills / Technical Knowledge Required for this role

• Strong interest in digital technologies and their applications in banking.
• Excellent communication and interpersonal skills.
• Ability to learn quickly and adapt to new technologies.
• Good problem-solving skills and a customer-oriented approach.
• Basic understanding of digital banking services is a plus.
• Positive CAN-DO attitude.
• Flexible with the ability to work around changing business needs.

Qualification And Requirements

• A bachelors degree in business Information Technology Computer Science or a related field from a recognized university.
• This position is for UAE Nationals only.

Required Experience

Unclear Seniority