Digital Care Experience Lead

Remote DXB; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

Remote DXB in Dubai is seeking a senior leader to manage the contact centre and digital member care operations, aligning service levels with brand standards and business goals. You will guide the digital member care team, drive innovation in customer experience for UAE app users, and deliver scalable processes across the contact and validation centres.

This role requires proven leadership in digital environments and a track record of building efficient teams, optimizing customer journeys, and

Qualifications

• Experience in contact centre management and operations.
• Proven leadership in a digital member care environment.
• Ability to innovate in customer experience strategies.

Responsibilities

• Manage contact centre and validation centre operations and activities.
• Provide leadership and guidance to the digital member care team.
• Ensure service levels align with company brand requirements and business objectives.
• Innovate in the area of customer care to establish leading contact and customer experience for Digital APP UAE customers.

Skills

Contact center mgmt

Digital member care

Customer experience

Job description

Remote DXB in Dubai is seeking a senior leader to manage the contact centre and digital member care operations, aligning service levels with brand standards and business goals. You will guide the digital member care team, drive innovation in customer experience for UAE app users, and deliver scalable processes across the contact and validation centres.

This role requires proven leadership in digital environments and a track record of building efficient teams, optimizing customer journeys, and