Developer Experience Consultant

Tap Payments; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading payment solutions company, operating in the UAE, is seeking a motivated individual to join their Operations Team. The ideal candidate will possess 2-4 years of experience in the Fintech space, demonstrating strong problem-solving abilities and excellent communication skills in English, with preferred proficiency in Arabic. Responsibilities include project scoping, merchant technical support, and coordinating product integrations. Join us to shape the future of payments across the MENA region.

Qualifications

• 2-4 years of role-specific experience in Fintech.
• Ability to articulate client support and meet requirements.
• Excellent communication skills in English, Arabic preferred.

Responsibilities

• Scope projects and build business cases.
• Coordinate with merchants' development teams for integration.
• Provide technical product support and resolve gateway issues.

Skills

Experience in Fintech

Client relationship management

Problem-solving

Technical troubleshooting

Strong communication skills

Education

Relevant degree or equivalent experience

Job description

About Tap

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple unified payment experiences. We need exceptional talent to help us on this journey.

The Operations Team

Great ideas aren't enough. To build a truly global business we need great experiences. Join our operations team and help build operate and scale our customer financial and administrative operations across the Middle East and beyond. Yalla! lets do this

As a Tapster you will:

• Scope projects, build business cases and assist with the integration of our products and other platforms
• Analyse requirements of merchants and coordinate with their development team for product integration
• Attend technical inquiries from customers on Live Chat, Email & Telephone
• Troubleshoot technical issues via online meeting
• Build, enhance and maintain on a progressive basis all technical documentation
• Provide gateway and feature functionality training as required to merchants and partners
• Provide technical product support and help resolve merchant account or gateway issues
• Coordinate between customer care sales and technical team for product integrations
• Organise training sessions regarding developments in product
• Understand the payment domain within the local regional and global markets
• Work with engineers across the company to build new features at large-scale
• Improve engineering standards, tooling and processes
• Carry out other duties as assigned based on the demands of the business and growth of the role.

What you will bring to the party:

• 2-4 years of role-specific experience with an understanding of Fintech
• Preferred degree but real-world experience is also accepted
• Ability to build credibility and develop client/merchant/stakeholder relationships
• Ability to articulate support and meet client requirements
• Growth mindset and solution-driven approach
• Strong interpersonal skills and ability to lead small engagements
• Effective prioritization and organization of work
• High productivity and innovation focus
• Excellent communication skills in English with a preference for Arabic language ability

Are you ready to shape the future of payments in MENA