Desktop Support Pro: Onsite & Remote Troubleshooter

Dicetek LLC; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT service provider in Abu Dhabi is seeking an experienced technical support specialist. You will provide onsite and remote support to users, manage hardware and software installations, and collaborate with the IT team on various IT projects. The ideal candidate has a Bachelor's degree, relevant certifications, and at least 3 years of technical support experience. Flexibility to work outside regular hours may be required.

Qualifications

• Min 3 years relevant experience in a similar technical role.
• Certified for Microsoft Administration.
• Familiar with TCP/IP, DNS, DHCP, and LAN/WAN configurations.

Responsibilities

• Provide onsite and remote technical support to end-users.
• Install, configure, and maintain desktop hardware and software.
• Manage user accounts, permissions, and access rights in Active Directory.

Skills

Proficiency in troubleshooting common desktop operating systems

Excellent communication and interpersonal skills

Strong problem-solving abilities

Familiarity with remote desktop support tools

Education

Bachelor’s degree in business administration, computer science or related field

ITIL Foundation V3

CompTIA A+

Tools

Microsoft Office

Adobe Suite

Active Directory

Job description

A leading IT service provider in Abu Dhabi is seeking an experienced technical support specialist. You will provide onsite and remote support to users, manage hardware and software installations, and collaborate with the IT team on various IT projects. The ideal candidate has a Bachelor's degree, relevant certifications, and at least 3 years of technical support experience. Flexibility to work outside regular hours may be required.